World Bank Group Senior IT Assistant Jobs 2022 – Ethiopia NGO Jobs. World Bank Group Ethiopia looking for “Senior IT Assistant”. Applicants with a degree in Bachelor Degree may apply on or before 15th July 2022.
The World Bank Group (WBG) is one of the world’s largest sources of funding and knowledge for development solutions – providing loans, grants, equity investments and guarantees to its members and private businesses. The vision of the World Bank Group (WBG) is the eradication of extreme poverty and the promotion of shared prosperity by fostering income growth of the bottom 40 percent in each country.
World Bank Group Senior IT Assistant Jobs 2022
The World Bank Group has published a job vacancy announcement on 2nd July 2022 for qualified Ethiopians to fill in the vacant post of Senior IT Assistant to be based in Addis Ababa, Ethiopia.
| Recruiter | World Bank Group |
| Position | Senior IT Assistant |
| Location | Addis Ababa, Ethiopia |
| Country | Ethiopia |
| Total Vacant Post | N/A |
| Qualification | Bachelor Degree |
| Experience Required | Minimum Three years |
| Application Deadline | 15th July 2022 |
World Bank Group Job Vacancy 2022
Roles and Responsibilities:
- Work directly with users to probe and ask effective questions to fully diagnose both the root cause of a problem and the customer’s comfort level with technology; assess complex, non-routine problems; follow up with all fixes and repairs of IT problems in the Country Office.
- Setup, configure, and maintain videoconference, audio-visual equipment and other electronic devices for presentations or conferences; when necessary, support installation, maintenance and upgrades of local networks and communications infrastructure as part of the office infrastructure projects.
- Provide IT training for staff, particularly for newly hired staff. Train users in remote access systems.
- Document, maintain and enhance work processes and standards in the area, including documenting procedures for troubleshooting and incident resolution/solution.
- Participate in Service Continuity, Security and Business Continuity activities. Troubleshoots, provide workarounds, and permanent fixes to issues identified in the end user environment.
- Disseminate relevant IT information to Country Office and visiting staff.
- Collect feedback on IT services from clients, through surveys and other tools, and inform other IT colleagues in the office, Region and if necessary, inform other relevant ITS teams.
- Track trending of issues and escalate, as appropriate.
- Work closely with other ITS colleagues, both within the region and in ITS.
- Assist in establishing the IT budget for the CO. Assist in the decision making/planning process of IT needs at the beginning/end of each fiscal year.
- Advise on standard IT equipment orders for CO.
- Assist staff in procurement of smartphones and other mobile devices.
- Under the direction of Team Lead, evaluate and pilot test new products and services, both hardware and software.
- Provide local expertise on all WBG Standard Software and Corporate applications.
- Administer WBG information security standards, including requesting IT accounts, SecurID, remote access and passwords. Adhere to Institutional policies and advise on ITS policies, directives, and procedures. Consistently enforce WBG technology standards. Ensure that the integrity and security of WBG Systems are not compromised from within or outside the corporation.
- Attend training whenever required and maintain a working knowledge of the IT trends in the business relevant to supporting the WBG IT standards.
- Use the incident management tracking system to track work and analyze reports to identify problem areas and training opportunities.
- Maintain a proper inventory of all CO IT related equipment and software. Act as the Software Asset Custodian (SAC) on behalf of the CO clients and ensure licensed software is tracked and maintained in line with the Institutional Software Asset Management (ISAM) Procedure.
- Participate in facilities work and vendor management, as part of CO administrative teams. Coordinate Country Office moves of IT hardware and communications.
- Ensure Service Level Agreements are maintained with local maintenance providers.
- Monitor local city and national technology trends and developments.
Position in Organization:
- Senior IT Assistant
- Job #: req18243
- Organization: World Bank
- Sector: Information Technology
- Grade: GD
- Term Duration: 3 years 0 months
- Recruitment Type: Local Recruitment
- Location: Addis Ababa, Ethiopia
- Required Language(s): English
- Preferred Language(s): English
- Closing Date: 7/15/2022 (MM/DD/YYYY) at 11:59pm UTC
Qualification:
- Bachelor’s degree in Computer Systems/Sciences/IT.
Experience:
- Minimum of 3 years of relevant experience, preferably with donor/funded, International Organizations/Institutions or reputable telecom/IT sector or Associates Degree with a minimum of 5 years relevant experience.
- Experience of serving Clients in a multi-cultural environment.
How to Apply World Bank Group Senior IT Assistant Jobs 2022
Note: Before you apply, please download (link is given below) the full advertisement and read it carefully.
Then to apply, go to https://worldbankgroup.csod.com/ats/careersite/JobDetails.aspx?id=18243&site=1
The Closing Date: 15th July 2022.
Only shortlisted candidates will be contacted for interviews.
| Particulars | Details Link |
| Job Advertisement | Click To View |
| Official Website | www.worldbank.org |
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