UNAIDS Assistant ICT Jobs 2023 – Kenya NGO Jobs.
UNAIDS Kenya looking for “Assistant ICT”.
Applicants with a Completion of secondary school education may apply on or before 15 June 2023.
The mission of UNAIDS is to lead, strengthen and support an expanded response to HIV and AIDS that includes preventing transmission of HIV, providing care and support to those already living with the virus, reducing the vulnerability of individuals and communities to HIV and alleviating the impact of the epidemic. UNAIDS seeks to prevent the HIV/AIDS epidemic from becoming a severe pandemic.
UNAIDS Assistant ICT Jobs 2023
The UNAIDS has published a job vacancy announcement on 23 May 2023 for qualified Kenya’s to fill in the vacant post of Assistant ICT to be based in Nairobi, Kenya.
| Recruiter | United Nations Programme on HIV/AIDS (UNAIDS) |
| Position | Assistant ICT |
| Location | Nairobi, Kenya |
| Country | Kenya |
| Total Vacant Post | N/A |
| Qualification | Completion of secondary school education |
| Experience Required | Minimum of five years |
| Application Deadline | 15 June 2023 |
UNAIDS Job Vacancy 2023
Main tasks and Responsibilities of the Position:
Under the supervision of ICT Service Desk Officer, the ICT Assistant, has the following key responsibilities:
- Provide technical assistance to incidents reported through the Global Service Desk IT management system according to Service Level Agreement (SLA).
- Timely escalate incidents to the second level, and service providers to ensure they are resolved within the SLA.
- Provide technical and operational support to users for calls coming in via the Global Service Desk hotline, e-mail, or tickets via the self-service tool on the catalog.
- Provide support to the Manager, IT Operations to identify areas which need coaching and training with the aim to reduce helpdesk calls and enhance user self- reliance.
- Ensure timely configuration and deployment of desktop/laptop equipment to staff, both in headquarters and in regional/country offices, providing first level support and escalating to proximity support and external vendors where applicable
Qualification:
- Completion of secondary school education, or relevant technical or vocational training in computer science or related field, including training in Microsoft O365 systems.
Experience:
- Minimum of five years’ experience in similar positions with experience in IT enduser support and user training. In addition, experience with supporting Microsoft operating systems, O365 applications and cloud systems.
Other Details
- Contract type: Fixed-term Appointment
- Duration of contract: 2 years
- Selection Process: Interview
- Annual salary: (Net of tax) 1862199 in Schillings at single rate
- Application Process: Online
How to Apply UNAIDS Assistant ICT Jobs 2023
Note: Before you apply, please download (link is given below) the full advertisement and read it carefully.
Then to apply, go to this link Click Here
The Closing Date: 15 June 2023
Only shortlisted candidates will be contacted for interviews.
| Particulars | Details Link |
| Job Advertisement | Download |
| Official Website | www.unaids.org |
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