UNDP Operations Assistant – Service Desk Jobs 2023 – Kenya NGO Jobs. UNDP Kenya looking for “Operations Assistant – Service Desk”. Applicants with a Secondary education may apply on or before 10 February 2023.
The United Nations Development Programme is the global development network of the United Nations. It promotes technical and investment cooperation among nations and advocates for change and connects countries to knowledge, experience and resources to help people build a better life for themselves.
UNDP Operations Assistant – Service Desk Jobs 2023
The UNDP has published a job vacancy announcement on 30 January 2023 for qualified Kenya’s to fill in the vacant post of Operations Assistant – Service Desk to be based in Nairobi, Kenya.
| Recruiter | United Nations Development Programme (UNDP) |
| Position | Operations Assistant – Service Desk |
| Location | Nairobi, Kenya |
| Country | Kenya |
| Total Vacant Post | N/A |
| Qualification | Secondary education |
| Experience Required | 5 years |
| Application Deadline | 10 February 2023 |
UNDP Job Vacancy 2023
Duties and Responsibilities:
- Review and assign incoming cases in line with established procedures and responsibilities;
- Respond to enquiries from all stakeholders (candidates, volunteers, host entities, UNV personnel) in English, Spanish and/or French, and ensure timely case resolution as per Key Performance Indicators;
- Assist individuals facing difficulties using UNV’s systems;
- Contribute to solving recurring issues faced by users of UNV’s systems, processes and policies through proposing and testing solutions, aiming at reducing the number of cases created and enhancing the user experience;
- Suggest new or revised enquiry templates and other self-service content in line with the evolving nature of queries received;
- Assist in translations of standard Service Desk correspondence and self-service content in all three UNV working languages.
Qualification:
- Secondary education;
- A higher technical diploma or first university degree in communications, human resources or business administration is desirable but it is not a requirement.
Experience:
- 5 years of relevant work experience in customer/client support, human resources, or office administration;
- Experience in MS Office 365
- Experience in web-based customer service software, and web-based management systems/ERPs;
- Experience with Salesforce Service Cloud would be an asset;
- Experience in an international or non-profit context would be an asset;
- Experience working with volunteers would be an asset;
- Fluency in English;
- Proficiency in Spanish, French or another UN language would be an asset.
Other Details
- Contract Type: Full Time
- Selection Process: Interview
- Salary: negotiable
- Application Process: Online
How to Apply UNDP Operations Assistant – Service Desk Jobs 2023
Note: Before you apply, please download (link is given below) the full advertisement and read it carefully.
Then to apply, go to this link Click Here
The Closing Date: 10 February 2023
Only shortlisted candidates will be contacted for interviews.
| Particulars | Details Link |
| Job Advertisement | Download |
| Official Website | www.ke.undp.org |
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