UNHCR IT Service Delivery Management Officer Jobs 2021 – Kenya NGO Jobs. UNHCR Kenya looking for “IT Service Delivery Management Officer”. Applicants with a degree in Undergraduate Degree may apply on or before 23rd Nov 2021.
The United Nations High Commissioner for Refugees (UNHCR) is a UN agency mandated to aid and protect refugees, forcibly displaced communities, and stateless people, and to assist in their voluntary repatriation, local integration or resettlement to a third country. It is headquartered in Geneva, Switzerland, with over 17,300 staff working in 135 countries.
UNHCR IT Service Delivery Management Officer Jobs 2021
The UNHCR has published a job vacancy announcement on 11th Nov 2021 for qualified Kenyans to fill in the vacant post of IT Service Delivery Management Officer to be based in Kakuma, Turkana, Kenya.
| Recruiter | United Nations High Commissioner for Refugees |
| Position | IT Service Delivery Management Officer |
| Location | Kakuma, Turkana, Kenya |
| Country | Kenya |
| Total Vacant Post | N/A |
| Qualification | Undergraduate Degree |
| Experience Required | Minimum Six years |
| Application Deadline | 23rd Nov 2021 |
UNHCR Job Vacancy 2021
Job Duties:
Within the Area of Responsibility:
- Oversee daily Business-As-Usual operational decisions, including; incident, problem, change, service request, and asset management.
- With leadership, prepare an IT Operations Plan and forecast annual IT budget needs; including lifecycle management, application licensing, maintenance, recurring and capital expenditures ¿ providing input to the Annual Programme Review.
- Ensure compliance with Service Management and IT security policies and standards, technical architecture, and service level agreements – reporting non-compliance as appropriate.
- Monitor Service Level performance targets (internal and external); including, follow up, validation, and audit of results.
- Serve as primary escalation point for end-user and operational issues (Incidents & Service Requests) not resolved within established SLA’s; coordinate with MSPs to expedite resolution including prioritization and escalation of SLA performance breaches to supervisor or responsible service tower owner.
- Work closely with UNHCR SDMs and MSPs to carry out problem management and root cause analysis, and prevent recurrence of critical problems by executing approved changes.
- Review and validate that Change Management processes are adhered to by both staff and MSPs. Ensure that change, test, and release processes are properly planned and executed. Approve installation of new or upgraded systems and services. Support deployments and testing of new IT components.
- Recommend, and implement approved, service delivery process improvements. Define support processes in accordance with ITIL best-practices.
- Maintain accurate inventory of all IT equipment for all sites, and ensure relevant Asset Management policies and guidelines are followed and the ITSM databases are up-to-date.
- Maintain accurate inventory of all locally developed applications and systems and report in the central registry.
- Leverage the broader IT community (UNHCR, UN agencies, partners and external providers) to deliver the most efficient and cost-effective solutions to the business. Represent UNHCR IT in inter-agency and other external meetings.
- Ensure solutions are of high-quality from a technical perspective and that end-user support is responsive and effective.
- Monitor, analyse, and report on system and infrastructure performance and capacity in a timely manner and ensure that service owner take appropriate action.
- Track expenditures against budgets, prepare forecasts, and verify invoices from service providers and suppliers against SLA performance targets before payment is approved. Conduct/participate in periodic performance review meetings with partners.
- Provide accurate and timely information on operational status and reports to management.
- Ensure Audit recommendations and actions are completed in a timely manner.
- Assist in drafting requests for proposals and reviewing support contracts including SLAs, SOPs, and OGs.
- Assist in the recruitment and development of IT staff in accordance with business needs, budget, and personnel policies. Coordinate work of IT staff under direct or functional (dotted) reporting lines. Identify further skills needed for field staff and end-users and relevant training activities.
- Promote a competent and motivated workforce trained to understand and use IT facilities and who implement the correct procedures and practices.
Position in Organization:
- Job Title: IT Service Delivery Management Officer
- Location: Kakuma, Kenya
- Hardship Level: E
- Job ID: 31364
- Salary Grade: P3
- Family Location Type: Non-Family
Qualification:
- Undergraduate Degree.
Experience:
- 6 years relevant experience or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree.
How to Apply UNHCR IT Service Delivery Management Officer Jobs 2021
Note: Before you apply, please download (link is given below) the full advertisement and read it carefully.
Then to apply, go to https://public.msrp.unhcr.org/psp/RAHRPRDX/EMPLOYEE/HR/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=2&JobOpeningId=31364&PostingSeq=1
The Closing Date: 23rd Nov 2021.
Only shortlisted candidates will be contacted for interviews.
| Particulars | Details Link |
| Job Advertisement | Download |
| Official Website | www.unhcr.org |
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