IRC Client Responsiveness and Accountability Assistant Jobs 2022 – Nigeria NGO Jobs

IRC Client Responsiveness and Accountability Assistant Jobs 2022 – Nigeria NGO Jobs. IRC Nigeria looking for “Client Responsiveness and Accountability Assistant”. Applicants with a Diploma in communication may apply on or before 31 July 2022.

The International Rescue Committee (IRC) is a global humanitarian aid, relief, and development nongovernmental organization. Founded in 1933 as the International Relief Association, at the request of Albert Einstein, and changing its name in 1942 after amalgamating with the similar Emergency Rescue Committee, the IRC provides emergency aid and long-term assistance to refugees and those displaced by war, persecution, or natural disaster.

IRC Client Responsiveness and Accountability Assistant Jobs 2022

The IRC has published a job vacancy announcement on 18 July 2022 for qualified Nigeria’s to fill in the vacant post of Client Responsiveness and Accountability Assistant to be based in Maiduguri, Nigeria.

Recruiter	International Rescue Committee (IRC)
Position	Client Responsiveness and Accountability Assistant
Location	Maiduguri, Nigeria
Country	Nigeria
Total Vacant Post	N/A
Qualification	Diploma in communication
Experience Required	At least one year
Application Deadline	31 July 2022

IRC Job Vacancy 2022

Job Overview/Summary: The IRC is guided by three core principles/standards (the IRC Way); Service, Integrity, and Accountability. Also, the organization is guided by the principles of the Core Humanitarian standards (CHS) as well as the Humanitarian Accountability Partnership (HAP). To uphold and ensure commitment to these principles in all its projects, IRC Nigeria operates a Community Accountability Feedback Mechanism. One of the mechanisms is to collect community’s feedback through toll free telephone system. Thus, the IRC would like to hire an experienced person for this job.

The purpose of the Client Responsiveness Assistant, in general, is to receive feedback and complaints coming from the communities where IRC is working regarding the services the organization is rendering through the various Accountability Feedback Mechanisms. The position holder who will be directly supervised by the MEAL Manager will closely work with the program teams, especially in liaising between the community and the organization in terms of information flow from one to the other and vise-versa. S/he will collect feedback coming from the community through the toll-free system as well as other feedback mechanisms and pass on to the respective sector team following the organization’s feedback mechanism information flow system or depending on the category level of the feedback, respond to the person who reported the complaint.

Major Responsibilities:

• Answer tool free calls, record the complaints/feedback applying the template/s prepared for the purpose.
• Ensure confidentiality of all information received is upheld and respected.
• Regularly update herself/himself with IRC projects to understand thematic and geographic areas of operation.
• Understand well and brief program staffs and clients on IRC Nigeria Community Accountability Mechanisms.
• Regularly update herself/himself with the new policies and procedures of IRC particularly in relation to accountability.
• Understanding of Humanitarian Accountability Partnership (HAP), Core Humanitarian Standards and other relevant global standards.
• Respond to information requests or answer questions from clients, if it is within her/his mandate specified in the IRC Nigeria Community Accountability Mechanism document.
• Conduct field visits to LGAs where IRC is intervening in order retrieve feedback, conduct FGDs and engage community stakeholders on any feedback or suggestions regarding the services the IRC is rendering within the location.
• Make preliminary analysis of feedback received for the month and share the summary to the respective sector concerned staff.
• Participate in lesson sharing meetings/bazars/workshops.
• Systematically and securely document and share CR reports regularly.
• Ensure the monthly toll-free subscription is paid on time so that the system is always up and running.
• Maintain the telephone apparatuses and make sure the batteries are always charged full.
• Report any technical problems encountered with the service providers and/or telephone apparatuses to her/his supervisor on time and follow up its maintenance.
• Design a strategy to regularly check whether all the target communities have access to the hotline service and other feedback mechanisms.
• Supervise installation of suggestion boxes and ensure routine retrieval of feedback from suggestion boxes across IRC program locations
• Devising and implementing ways of effectively communicating the Accountability Mechanisms to all project stakeholders

Qualification:

• A minimum of Diploma in communication or any sector or sub-sector related field

Experience:

• At least one year experience working in handling complaint response mechanism is preferred

Other Details

• Contract Type: Full Time
• Selection Process: Interview
• Salary: negotiable
• Application Process: Online

How to Apply IRC Client Responsiveness and Accountability Assistant Jobs 2022

Note: Before you apply, please download (link is given below) the full advertisement and read it carefully.

Then to apply, go to this link Click Here

The Closing Date: 31 July 2022

Only shortlisted candidates will be contacted for interviews.

Particulars	Details Link
Job Advertisement	Click Here to View
Official Website	www.rescue.org
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