NRC Complaints and Feedbacks Mechanisms Coordinator Jobs 2021 – Nigeria NGO Jobs. NRC Nigeria programme looking for “Complaints and Feedbacks Mechanisms Coordinator”. Applicants with a Master’s Degree may apply on or before 22 September 2021.
The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises.
![NGO Jobs in Nigeria 2021 [MyJobsMag]](https://ngosjob.com/wp-content/uploads/2021/05/NGO-Jobs-in-Nigeria-min-300x300.png)
NRC Complaints and Feedbacks Mechanisms Coordinator Jobs 2021
The NRC has published a job vacancy announcement on 9 September 2021 for qualified Nigeria’s to fill in the vacant post of Complaints and Feedbacks Mechanisms Coordinator to be based in Maiduguri, Nigeria.
| Recruiter | Norwegian Refugee Council (NRC) |
| Position | Complaints and Feedbacks Mechanisms Coordinator |
| Location | Maiduguri, Nigeria |
| Country | Nigeria |
| Total Vacant Post | N/A |
| Qualification | Master’s Degree |
| Experience Required | 2 years |
| Application Deadline | 22 September 2021 |
NRC Job Vacancy 2021
Role and responsibilities: As a humanitarian organization, NRC must remain accountable to the affected population it serves. In particular, NRC seeks to regularly engage with affected communities and to ensure all feedback and complaints received are addressed, followed up, and utilized to enhance the office’s understanding of the consequences of its programming.
Specific responsibilities:
- Coordinate the operationalization of NRC Nigeria CFM system and develop/build upon existing Standard Operating Procedures (SOPs) for CFM within the country office
- Serve as primary contact for all CFM related issues within the office and with Head Office
- Communicate and disseminate NRC CFM standards and guidelines within NRC and conduct training, capacity building and mentoring of all staff involved.
- Triage all complaints received by NRC, transfer to relevant parts of NRC Nigeria, and ensure that complaints are responded to in a timely manner by the Country Office
- Coordinate processing and provision of response, specifically in relation to confidential complaints mechanisms i.e. complaints boxes
- Ensure proper response is generated in reasonable time
- With the support of the M&E manager, manage data analysis and information presentation related to CFM
- Produce/oversee production of regular internal (and external) reports on complaint trends, response procedures, and relevant issues
- Work with Human Resources (HR) and protection colleagues to ensure that NRC Nigeria has in place procedures to ensure response to sensitive complaints received (Code of Conduct and Protection from Sexual Exploitation, Sexual Abuse (PSEA))
- Hold trainings and refresher sessions for CFM and program staff to ensure they have the capacity and skills to deal with complaints at the field level
Qualification & Experience:
- At least 4 years of experience in an international NGO preferably in an emergency or post-conflict setting, beneficiary reception and/or counselling, CFM, or related field.
- Experience in handling sensitive feedback
- Ability to present data and convey information clearly and concisely and identifying trends
- Experience in facilitating the capacity building efforts of diverse colleagues, including local partner agencies.
- Demonstrated ability to transfer knowledge to diverse audiences through training, mentoring and other formal and non-formal methods.
- Fluency in English (speaking, reading, writing), other local languages (Borno, Adamawa) is an asset
- Computer skills, including MS Office (Word, Excel), CAPI systems (Kobo, Blaise, CSPro, ODK) is desired
Context/ Specific skills, knowledge and experience:
- Strong analytical and communications skills
- Ability to receive and handle confidential and sensitive information (highly approachable, trustworthy and confidential)
- Strong management skills (ability to demand results and be empathetic, non-defensive but decisive, firm and resilient)
- Experience and ability to train others and transfer knowledge
- Knowledge of the context in Borno and Adamawa States
- Familiarity with NRC’s core competencies is an asset
Other Details
- Contract Type: Full Time
- Selection Process: Interview
- Salary: negotiable
- Application Process: Online
How to Apply NRC Complaints and Feedbacks Mechanisms Coordinator Jobs 2021
Note: Before you apply, please download (link is given below) the full advertisement and read it carefully.
Then to apply, go to this link Click Here
The Closing Date: 22 September 2021
Only shortlisted candidates will be contacted for interviews.
| Particulars | Details Link |
| Job Advertisement | Download |
| Official Website | www.nrc.no |
| Related Jobs | Nigeria NGO Forum Jobs 2021 |
| More NGO Jobs | Latest NGO Job Vacancy |