RSCE Client Services Officer Jobs 2023 – Uganda NGO Jobs

RSCE Client Services Officer Jobs 2023 – Uganda NGO Jobs.

RSCE Uganda looking for “Client Services Officer”.

Applicants with a Bachelor’s Degree may apply on or before December 26, 2023.

The Regional Service Centre in Entebbe (RSCE) was established in 2010 through General Assembly resolution 64/269 as part of the Global Field Support Strategy (GFSS). The overall objective of GFSS was to transform service delivery to field missions through a fundamental shift in the existing division of labour and a relocation of functions to improve responsiveness and address the needs of the field missions.

RSCE Client Services Officer Jobs 2023

The RSCE has published a job vacancy announcement on November 28, 2023 for qualified Uganda’s to fill in the vacant post of Client Services Officer to be based in Entebbe, Uganda.

Recruiter Regional Service Centre in Entebbe (RSCE)
Position Client Services Officer
Location Entebbe, Uganda
Country Uganda
Total Vacant Post N/A
Qualification Bachelor’s Degree
Experience Required Minimum Five years
Application Deadline December 26, 2023

RSCE Job Vacancy 2023

General Responsibilities

  • Drive the implementation and operationalization of the Client Service Delivery Model strategy through managing client relationships.
  • Review and provide input into drafting of the Service Level Agreements and ensure they are monitored effectively.
  • Contribute to the development and implementation of quality monitoring, call recording and Client insights systems and processes to improve client service.
  • Monitor client service Key Performance Indicators (KPIs) and collaborate with RSCE counterparts to drive strategies to achieve positive Client experience.
  • Ensure staff handling the Query and Call Management have the training and tools to meet and exceed Client service expectations.

Client Service Responsibilities

  • Ensure efficient client service delivery to all RSCE client missions.
  • Support the establishment of the RSCE hub-and-spoke model with client missions, working closely with mission counterparts to ensure the Client Support Units are operational.
  • Ensure services are delivered to RSCE clients in line with agreed controls and procedures, Service Level Agreements (SLA) and Key Performance Indicators (KPIs).
  • Contribute to the enhancement of the knowledge management strategy of the Centre as relates to the Client Services Unit.
  • Identify improvement opportunities (both system and procedural.)
  • Compile information on the KPIs of the Client Service Section, for action by the Client Service Officer (Internal Service).
  • Lead the development the call center tools as well as related process documentation and system enhancements.
  • Monitor the implementation of the support mechanisms and enabling technologies in close coordination with Regional Field Technology Services.
  • Ensure communication is effectively delivered and concerns are being addressed appropriately.
  • Serve as the point of contact for any case escalations from the Client Service Officers, as well as for complex and VIP queries. Support the risk identification and assessment and contribute to the determination of mitigation process for the Section.

Eligibility Criteria


  • An advanced university degree (Master’s or Doctorate degree, or equivalent) in Economics, Business Administration, Social Science or related fields is required. A first-level degree (Bachelor’s degree or equivalent) in the specified fields of studies with two additional years of relevant work experience may be accepted in lieu of the advanced university degree.

Work Experience:

  • At least 5 years (in combination with a master’s degree), or 7 years (in combination with a first level degree) progressive experience in a client service function, programme management, public administration or related area is required.
  • Experience working in a United Nations common system field operation (inclusive of peacekeeping, political missions and UN agencies, funds and programmes) – or similar international organization or non-governmental organization – in a conflict or post-conflict setting is desirable.
  • Experience in a shared services environment or similar set up is desirable.
  • Knowledge of Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) tools e.g. System Application Product (SAP) such as UMOJA or similar is required
  • Experience developing and implementing processes, procedures, systems and / or standards is desirable.


  • English and French are the working languages of the United Nations Secretariat. For the advertised post, fluency in English is required. Knowledge in French is desirable.

Other Details

  • Job Opening ID: 222420
  • Job Network: Management and Administration
  • Job Family: Administration
  • Category and Level: Professional and Higher Categories, P-3
  • Duty Station: ENTEBBE
  • Department/Office: Regional Service Centre at Entebbe
  • Date Posted: Nov 27, 2023
  • Deadline: Dec 26, 2023

How to Apply RSCE Client Services Officer Jobs 2023

Note: Before you apply, please download (link is given below) the full advertisement and read it carefully.

Then to apply, go to

The Closing Date: December 26, 2023

Only shortlisted candidates will be contacted for interviews.

Particulars Details Link
Job Advertisement Download
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