FAO MIS User Support Technician Jobs 2022 – Uganda NGO Jobs

FAO MIS User Support Technician Jobs 2022 – Uganda NGO Jobs. FAO Uganda looking for “MIS User Support Technician“. Applicants with a degree in Bachelor degree may apply on or before July 22, 2022.

The Food and Agriculture Organization of the United Nations is a specialized agency of the United Nations that leads international efforts to defeat hunger and improve nutrition and food security. Its Latin motto, fiat panis, translates to “let there be bread”. It was founded in October 1945.

NGO Jobs in Uganda 2021 May/June

FAO MIS User Support Technician Jobs 2022

The FAO has published a job vacancy announcement on July 09, 2022 for qualified Uganda’s to fill in the vacant post of MIS User Support Technician to be based in Gulu, Uganda.

Recruiter Food and Agriculture Organization (FAO)
Position MIS User Support Technician
Location Gulu, Uganda
Country Uganda
Total Vacant Post N/A
Qualification Bachelor degree
Experience Required Minimum Five years
Application Deadline July 22, 2022

FAO Job Vacancy 2022

Tasks and responsibilities

The National MIS User Support Technician will be responsible for the following tasks:

  • Work with OER teams located in Rome and Nairobi to facilitate the deployment of the IDEA tools in Uganda;
  • Document bugs occurring within IDEA, including server and mobile applications, steps to reproduce the bugs, and forward these bug reports to immediate supervisor and OER MIS unit for resolution;
  • Provide remote and in person technical support to Implementing Partners, Traders, Mobile Money Operators and Money Vendors when they encounter challenges while using the system during project implementation;
  • Provide technical support to FAO Uganda staff and partners as they utilize the system and associated applications;
  • Configure mobile phones for data collection with KOBO before the commencement of implementations;
  • Configure KOBO server forms with relevant data collection tools and project data;
  • Extract collected data in relevant formats to present to relevant stakeholders for analysis and upload to IDEA to facilitate assistance (cash, voucher) disbursement;
  • Conduct trainings for Implementing Partner data clerks that utilize FAO Uganda Tools for beneficiary registrations when required;
  • Conduct trainings for FAO Uganda staff utilizing FAO Uganda tools during project implementation;
  • Prepare documents, presentations and videos to complement trainings and ease on boarding of new system users (both for Implementing Partners and for FAO Uganda Staff);
  • Translate documents, presentations and videos to local languages, as may be required;
  • Perform any other duty as required.
  • Beneficiaries’ personal Data protection and support to recover beneficiaries lost PINs.
  • Conduct field visits to monitor effective use of the mobile phones by retailers.
  • MIS reports to CVA team.

Position in Organization:

  • Job Posting: 07/Jul/2022
  • Closure Date: 22/Jul/2022, 3:29:00 AM
  • Organizational Unit: FRUGA
  • Job Type: Non-staff opportunities
  • Type of Requisition: NPP (National Project Personnel)
  • Grade Level: N/A
  • Primary Location: Uganda-Gulu
  • Duration: 6 months
  • Post Number: N/A
  • IMPORTANT NOTICE: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device


  • Bachelor degree in software engineering, computer science or related fields with solid foundation in application development.
  • A minimum of five (5) years’ experience in supporting end users on usage of IT software systems.
  • Fluency in English is required.
  • National of Uganda.

Technical/Functional Skills

  • Ability to effectively use standard office software, such as MS Office (Windows, Word, Outlook, Excel, Exchange, etc.), accounting software and other information systems and databases to insert data, make enquiries, retrieve/define ad hoc reports and analyses and edit results in appropriate format.
  • Experience in using Trello to file bug reports and in designing, deploying and collecting data using Kobo Toolbox and related technologies.
  • Experience in advanced configuration of Android phones and tablets.
  • Experience working in an environment involving provision of remote technical assistance.
  • Coordination skills (communication) and ability to technically support on IT needs across different thematic areas.
  • Extent and relevance of experience with international or multi-lateral organizations, preferably FAO, and/or with government is an added advantage.
  • Experience using multi-wallet NFC cards is an added advantage.
  • Demonstrated ability to work in a multicultural team, and interpersonal skills.
  • Demonstrated ability to work under pressure and meet deadlines.
  • Writing and communication skills.

How to Apply FAO MIS User Support Technician Jobs 2022

Note: Before you apply, please download (link is given below) the full advertisement and read it carefully.

Then to apply, go to https://jobs.fao.org/careersection/fao_external/jobdetail.ftl?job=2201864

The Closing Date: July 22, 2022.

Only shortlisted candidates will be contacted for interviews.

Particulars Details Link
Job Advertisement Download
Official Website www.fao.org
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