FHI 360 Client Experience Associate Jobs 2022 – Zambia NGO Jobs. FHI 360 Zambia programme looking for “Client Experience Associate”. Applicants with a Diploma degree may apply on or before 29th Sept 2022.
FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in health, education, nutrition, environment, economic development, civil society, gender, youth, research and technology — creating a unique mix of capabilities to address today’s interrelated development challenges. FHI 360 serves more than 70 countries and all U.S. states and territories.
FHI 360 Client Experience Associate Jobs 2022
The FHI 360 has published a job vacancy announcement on 27th Sept 2022 for qualified Zambia’s to fill in the vacant post of Client Experience Associate to be based in Lundazi, Zambia.
| Recruiter | Family Health International (FHI 360) |
| Position | Client Experience Associate |
| Location | Lundazi, Zambia |
| Country | Zambia |
| Total Vacant Post | N/A |
| Qualification | Diploma Degree |
| Experience Required | Minimum Three Years |
| Application Deadline | 29th Sept 2022 |
FHI 360 Job Vacancy 2022
Duties and responsibilities:
- Support the building and maintenance of a database of all clients and promote facility-client contact through various communication channels, including but not limited to telephones, emails, social media platforms, etc.
- Promote good healthcare worker attitude to improve healthcare worker-client relationship to reinforce clients’ trust and loyalty to the healthcare system.
- Support the coordination of community activities to meet clients’ case management needs
- Generate reports related to partner notification services/index testing services. client experience, client retention in care and viral suppression rates.
- Mentor facility teams on coordinating referrals, client tracking, and any other services required to improve access to quality services, including maximum client experience required to retain clients in care.
- Perform client verifications to help maintain updated client files/accounts for adherence to appointments: such as date of next laboratory test and nature of test, date of next drug pick-up at pharmacy, etc.
- Support facilities to maintain a database of clients in cohort groups, based on common factors such as dates of enrolment, dates of appointment, etc; manage and maintain up to date reports on clients’ progress towards attaining medication adherence, treatment retention and viral suppression.
- Record details of client inquiries, comments and complaints/complements, as well as appropriate actions taken; and record eventual feedback/satisfaction levels obtained.
- Perform any other duties as may be assigned.
Position in Organization:
- Title: Client Experience Associate
- Profile: PROG 11011
- Project: CDC/FHI 360 Technical Assistance (TA) Project
- Location – Lundazi Eastern Province
- Supervisor: Technical Advisor- Prevention, Care and Treatment
- Deadline: 29th Sept 2022
Qualification:
- Diploma in marketing, business, management or nursing administration or similar qualification. A university degree will b added advantage.
Experience:
- 3-5 years’ relevant experience.
How to Apply FHI 360 Client Experience Associate Jobs 2022
Note: Before you apply, please download (link is given below) the full advertisement and read it carefully.
Then to apply, go to this link Click Here
The Closing Date: 29th Sept 2022
Only shortlisted candidates will be contacted for interviews.
| Particulars | Details Link |
| Job Advertisement | Download |
| Official Website | www.fhi360.org |
| Related Jobs | Zambia NGO Forum Jobs 2022 |
| More NGO Jobs | Latest NGO Job Vacancy |