FHI 360 Call Centre Intern Jobs 2021 – Zimbabwe NGO Jobs

FHI 360 Call Centre Intern Jobs 2021 – Zimbabwe NGO Jobs. FHI 360 Zimbabwe looking for ” Call Centre Intern“. Applicants with a degree in Degree in Health Education and Health Promotion/Social Science may apply on or before 25th May 2021.

FHI 360 (formerly Family Health International) is a nonprofit human development organization based in North Carolina. FHI 360 serves more than 70 countries and all U.S. states and territories. Established in 1971, the organization has long managed in projects relating to family planning and reproductive health. In 1986 the organization began a worldwide response to HIV/AIDS.FHI’s research and programs also address malaria, tuberculosis, and other infectious and chronic diseases and international agencies, governments, foundations, research institutions, and individual donors.

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FHI 360 Call Centre Intern Jobs 2021

The FHI 360 has published a job vacancy announcement on 18th May 2021 for qualified Zimbabwe’s to fill in the vacant post of Call Centre Intern to be based in Harare, Zimbabwe.

Recruiter FHI 360
Position Call Centre Intern
Location Harare, Zimbabwe
Country Zimbabwe
Total Vacant Post N/A
Qualification Degree in Health Education and Health Promotion/Social Science
Experience Required N/A
Application Deadline 25th May 2021

FHI 360 Job Vacancy 2021

Position Summary: The Call Centre intern will be the liaison between the Mhuri/Imuli project and its MNCH/FP current and potential clients. The candidate will accept ownership for effectively solving client complaints and inquiries, keeping client satisfaction at the core of every decision and behaviour. The incumbent will manage large amounts of inbound and outbound calls in a timely manner following call centre “scripts” when handling different topics.

Position in Organization:

  • Requisition – 2021200811
  • Job Type: Full-type
  • Location: Harare, Zimbabwe
  • Title: Call Centre Intern
  • Location: Harare

Qualification:

  • Previous experience in a customer support role
  • Degree in Health Education and Health Promotion/Social Science
  • Qualification in Nursing Science will be an added advantage.
  • Fluency in English, Shona and Ndebele will be an added advantage.
  • Strong telephone and verbal communication skills along with active listening.

Knowledge, skills

  • Ability to work with people from different social background.
  • Display exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly.
  • Possess problem analysis and problem-solving skills.
  • Be a good communicator who easily adapt to people ‘s different circumstances.
  • Have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced.
  • Have ability to convey a positive and professional image to clients.
  • Maintain composure in high pressure situations, i.e., stress tolerance and resilience.
  • Client focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively.
  • Must be proficient in relevant IT applications.

Other Details

  • Contract Type: Permanent
  • Selection Process: Interview
  • Salary: negotiable
  • Application Process: Online

How to Apply FHI 360 Call Centre Intern Jobs 2021

Note: Before you apply, please download (link is given below) the full advertisement and read it carefully.

Then to apply, go to https://fhi.wd1.myworkdayjobs.com/en-US/FHI_360_External_Career_Portal/job/Harare-Zimbabwe/Call-Centre-Intern_Requisition-2021200811

The Closing Date: 25th May 2021.

Only shortlisted candidates will be contacted for interviews.

Particulars Details Link
Job Advertisement Download
Official Website www.fhi360.org
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