WFP IT Officer Jobs 2022 – Kenya NGO Jobs

WFP IT Officer Jobs 2022 – Kenya NGO Jobs. WFP Kenya looking for “IT Officer”. Applicants with a degree in University Degree may apply on or before 3rd July 2022.

The World Food Programme is the food-assistance branch of the United Nations. It is the world’s largest humanitarian organization, the largest one focused on hunger and food security, and the largest provider of school meals. Founded in 1961, it is headquartered in Rome and has offices in 80 countries.

WFP IT Officer Jobs 2022

The WFP has published a job vacancy announcement on 22nd June 2022 for qualified Kenyans to fill in the vacant post of IT Officer to be based in Nairobi, Kenya.

WFP Job Vacancy 2022

Job Accountabilities:

• Deliver first level day-to-day technical support and overall incident management process for staff of WFP KCO and hosted offices.
• Promote positive end-user relationships and drive customer satisfaction.
• Promote continuous improvement of Tier 1 support, desktop administration, and telecom delivery for all stakeholders.
• Develop, mentor, coach and promote talent growth among staff to support business through excellent customer service.
• Ensure good working relation and coordination of service desk staff with other unit staff.
• Monitor ticket volume and performance metrics while supporting the team in exceeding expectations, including corrective action if necessary.
• Gather and report operational metrics, accomplishments, and priorities for weekly leadership meeting.
• Establish trends and identify patterns of recurring issues, SLA breaches or inefficiencies
• Escalate software issues to the information systems/development team
• Ensure resolution of third-party software/systems issues by the support team
• Define team goals and lead staff to achieve desired results, while being accountable for team performance.
• Define and implement processes and procedures for supporting all Business units across the organization.
• Develop Helpdesk annual work plan with performance targets assigned weights.
• Collect feedback to determine patterns and issues such that they can be resolved, or FAQs and IT nuggets that can be provided to customers for ease of troubleshooting.
• Develop and maintain Technical Support/knowledge base.
• Coordinate cross-unit collaboration workstreams between BTU and other units.

Position in Organization:

• IT Officer
• Requisition ID: 167623
• Fixed Term – Africa,
• Central & Eastern: Kenya, Nairobi
• Deadline: 3rd July 2022

Qualification:

• First University degree in one or more of the following disciplines: Information Systems, Computer Science or Information Technology is desirable.

Experience:

• At least 4 years’ progressive experience in a busy IT environment, with at least 2 years managing an ICT team in a large or busy organization.
• Competence in Windows Active Directory Management tools plus creation and deployment of Group Policy Objects.
• Conversant with process automation and experience working with automation tools such as MS Easyvista Service management and SharePoint.
• Well versed with hardware and network concepts, application installation and troubleshooting.
• Extensive understanding of MCSE and ITIL concepts related to windows administration and servicedesk operations.
• Leading and mentoring teams to deliver excellent service

How to Apply WFP IT Officer Jobs 2022

Note: Before you apply, please download (link is given below) the full advertisement and read it carefully.

Then to apply, go to https://career5.successfactors.eu//career?career_ns=job_listing&company=C0000168410P&navBarLevel=JOB_SEARCH&rcm_site_locale=en_GB&career_job_req_id=167623

The Closing Date: 3rd July 2022.

Only shortlisted candidates will be contacted for interviews.