FAO Junior IT Assistant Jobs 2023 – Ethiopia NGO Jobs.
FAO Ethiopia looking for “Junior IT Assistant”.
Applicants with a degree in Secondary Education may apply on or before 28th June 2023.
The Food and Agriculture Organization of the United Nations is a specialized agency of the United Nations that leads international efforts to defeat hunger and improve nutrition and food security. Its Latin motto, fiat panis, translates to “let there be bread”. It was founded in October 1945.
FAO Junior IT Assistant Jobs 2023
The FAO has published a job vacancy announcement on 14th June 2023 for qualified Ethiopians to fill in the vacant post of Junior IT Assistant to be based in Addis Ababa, Ethiopia.
| Recruiter | Food and Agriculture Organization (FAO) |
| Position | Junior IT Assistant |
| Location | Addis Ababa, Ethiopia |
| Country | Ethiopia |
| Total Vacant Post | N/A |
| Qualification | Secondary Education |
| Experience Required | Minimum Four years |
| Application Deadline | 28th June 2023 |
FAO Job Vacancy 2023
Tasks and Responsibilities:
- Assist in the presentation of display materials and Video Conferencing events;
- Assists in provision of first line of support to staff for ICT related problems; logging each incident and support on Service Now
- Assist in setting up new PCs, performing configuration and replacement which is done by deploying FAO Standard Image in consultation with the ITSO
- Troubleshoot and resolve problems reported by users in consultation with the ITSO
- Provide instructions to users on existing technology and potential use (One drive for Business, SharePoint, MSOffice, Intranet, Microsoft teams, etc.);
- Provide instruction to users on guidelines, policies, and standards in close consultation with the ITSO
- Receive, log and monitor requests related to IT matter, in the ServiceNow system, resolve IT-related issues pertaining to FAO standard equipment, escalate those issues that cannot be solved to the IT Group of the Regional Office, monitor progress and resolution.
- Provide support to missions from Regional Office, HQs, or internal missions within the Decentralized Office.
- Work with ITSO to assist to develop an adaptable and effective office network infrastructure (LAN and WAN) and the respective office connectivity contract;
- Work with ITSO to ensure security of the network by following security policies and report problems when they are detected.
- Keep track of IT assets and maintain the local office IT inventory list up-to-date;
- Monitor IT equipment expiry dates on a monthly basis and take upgrading/replacing measures in time in consultation with the ITSO;
- Assist to assign new equipment and update the IT equipment inventory list on the regional assets record on regular basis.
- Assist in following-up of preventive and remedial maintenance for PABX system ,Printers, desktops and servers
- Assist in inspection and verification of ICT equipment purchased for projects
- Ensure that all the official equipment (desktop and laptop) in the office are up to date in terms of the corporate policy and requirements;
- Inform users that all the non-official equipment cannot connect to the corporate network or using corporate services, except Wi-Fi public internet connectivity;
- For all non-corporate software follow the clearance process and ensure that no non-corporate software is installed in FAO equipment without official clearance;
- Ensure security and privacy of user identity (user credentials) and data managed by the user, following the relevant corporate policies.
- Troubleshoot requests related to IT hardware, software and services issues, reporting and recording accordingly in the corporate Service Management system;
- Fulfill requests the SLAs, and when this is not possible to escalate the issue to the regional ISD in consultation with the ITSO
- Manage all troubleshooting through helpdesk, prepare proper logs and keep records of completed tasks on the helpdesk ticketing tracking system.
Position in Organization:
- Junior IT Assistant
- Job Posting: 13/Jun/2023
- Closure Date: 28/Jun/2023, 3:29:00 AM
- Organizational Unit: FRETH
- Job Type: Non-staff opportunities
- Type of Requisition: NPP (National Project Personnel)
- Grade Level: N/A
- Primary Location: Ethiopia-Addis Ababa
- Duration: 6 months with possibility of extension based on performance and availability of funds
- Post Number: N/A
Qualification & Experience:
- Secondary education with specialized formal training on Information Communication Technology (ICT) systems;
- Minimum Four Years Experience.
How to Apply FAO Junior IT Assistant Jobs 2023
Note: Before you apply, please download (link is given below) the full advertisement and read it carefully.
Then to apply, go to https://jobs.fao.org/careersection/fao_external/jobdetail.ftl?job=2301747
The Closing Date: 28th June 2023.
Only shortlisted candidates will be contacted for interviews.
| Particulars | Details Link |
| Job Advertisement | Click To View |
| Official Website | www.fao.org |
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