Mastercard Foundation Technical Support Analyst Jobs 2023 – Ethiopia NGO Jobs.
Mastercard Foundation Ethiopia looking for “Technical Support Analyst”.
Applicants with a degree in Bachelors Degree may apply on or before 1st Aug 2023.
Mastercard Foundation seeks a world where everyone has the opportunity to learn and prosper. Through its Young Africa Works strategy and Canadian EleV program, the Foundation works with partners to ensure that millions of young people, especially young women, access quality education, financial services and dignified work. Mastercard Foundation was established in 2006 through the generosity of Mastercard when it became a public company. The Foundation is independent with its own Board of Directors and CEO.
Mastercard Foundation Technical Support Analyst Jobs 2023
The Mastercard Foundation has published a job vacancy announcement on 25th July 2023 for qualified Ethiopians to fill in the vacant post of Technical Support Analyst to be based in Addis Ababa, Ethiopia.
| Recruiter | Mastercard Foundation |
| Position | Technical Support Analyst |
| Location | Addis Ababa, Ethiopia |
| Country | Ethiopia |
| Total Vacant Post | N/A |
| Qualification | Bachelors Degree |
| Experience Required | Minimum Five years |
| Application Deadline | 1st Aug 2023 |
Mastercard Foundation Job Vacancy 2023
Job Opportunity: The job holder is responsible for resolving technical issues faced by employees and support in the maintenance of The Foundation technology systems.
Ways You Can Contribute:
- Drive end-to-end support for The Foundation technology tools by responding and resolving incoming support requests, diagnosing technical problems, performing updates / configuration changes, and escalating to other departments (as required).
- Monitor IT services to ensure consistent, reliable and secure delivery and maintaining an error-log and user-reported issue list.
- Provide guidance and ongoing training for end-users on commonly encountered issues.
- Interface with local vendors as required, to help resolve technical issues.
- Onboard, monitor and offboard of The Foundation staff personal IT equipment (e.g., facilitating training, user guideline compliance, equipment performance management, closing of accounts, etc.); drive scheduled equipment refreshes.
- Perform regular maintenance on network connected devices to ensure integrity of the network.
- Deliver a distinctive online user experience by supporting SaaS solutions including maintenance, troubleshooting issues and tech support.
Position in Organization:
- Technical Support Analyst
- Location: Addis Ababa, Ethiopia
- Deadline: 1st Aug 2023
Qualification & Experience:
- Bachelor’s degree or diploma and/or certificate in IT related fields.
- Minimum 5 years’ experience supporting end users, applications, and hardware.
- Practical hands-on experience on workstations, printers, cellphones, and audio-visual equipment.
- Possesses an intermediate level of network and infrastructure expertise coupled with a high ability to quickly learn new technologies.
How to Apply Mastercard Foundation Technical Support Analyst Jobs 2023
Note: Before you apply, please download (link is given below) the full advertisement and read it carefully.
Then to apply, go to https://boards.greenhouse.io/mastercardfoundation/jobs/6847633002
The Closing Date: 1st Aug 2023.
Only shortlisted candidates will be contacted for interviews.
| Particulars | Details Link |
| Job Advertisement | Click To View |
| Official Website | mastercardfdn.org |
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