UNICEF Feedback and accountability officer Jobs 2023 – Ethiopia NGO Jobs.
UNICEF Ethiopia looking for “Feedback and accountability officer”.
Applicants with a Bachelor’s Degree may apply on or before November 12, 2023.
UNICEF is a Christian international relief and development agency working globally to end poverty and injuries and to restore hope in some of the world’s poorest communities. UNICEF have the vision to see 50 million people released from material and spiritual poverty through a worldwide network of 100,000 local churches. We operate in more than fifty countries around the world.
UNICEF Feedback and accountability officer Jobs 2023
The UNICEF has published a job vacancy announcement on October 31, 2023 for qualified Ethiopia’s to fill in the vacant post of Feedback and accountability officer to be based in Addis Ababa, Ethiopia.
| Recruiter | United Nations Children’s Fund (UNICEF) |
| Position | Feedback and accountability officer |
| Location | Addis Ababa, Ethiopia |
| Country | Ethiopia |
| Total Vacant Post | 01 |
| Qualification | Bachelor’s Degree |
| Experience Required | Zero (0) Year |
| Application Deadline | November 12, 2023 |
UNICEF Job Vacancy 2023
Task Description:
Within the delegated authority and under the supervision of [PSEA Coordinator] or his/her designated mandated representative(s), the UNV [Feedback and accountability officer] will be responsible for:
Call management and Recording:
- Receive/Answer call from the population and log them as appropriate using the appropriate forms
- Follow-up calls to answer questions/queries/issues, call back missed calls within a maximum of 24 hours to 72 hours according to the type of the call back (queuing, or specific issue requiring deeper inquiry) when required.
- Call back calls to close the loop with callers on actions taken following a query or complaint as per agreed timeframe according to the severity of the issue raised and the nature of required action
- Provide daily, weekly, and monthly analysis and customized reports of the feedback received categorized by type and sector
- Support maintenance of a database to store relevant information on incoming information, monitor and track the status of each case in the database to ensure that all necessary steps are taken.
- Pro-actively identify areas for improvement of the complaint and feedback and interaction with the callers and information received with the PSEA coordinator and AAP team for continuous learning
- Maintain regular communication with Programme sections and the AAP teams to ensure the feedback from the call centre are integrated into our programmes
- Support the adjustment of the communications and outreach strategy according to the needs of affected populations on the ground.
Referral and follow up of cases/issues:
- Support management of PSEA case handling in accordance with the UNICEF PSEA policies, ensuring sensitive handling of the report, effective capturing of data and confidential referral of cases to PSEA coordinator or relevant PSEA focal points in compliance with data protection measures.
- Ensure prompt referral of cases of sexual exploitation and abuse (SEA) to the UNICEF PSEA coordinator to and/or (PSEA) focal points to ensure timely action.
- Immediately refer complainants or survivors to the victim/survivor assistance mechanisms so that they can receive medical, psychosocial, legal and/or material support. If a victim assistance mechanism is not yet in place, ensure that the Focal Points should facilitate access to such support outside the area of operation.
- Support maintenance of quality assurance of case capturing and referrals to focal points, receiving cases and closing the feedback loop.
- Liaise with sections, field offices and partners as relevant to refer issues related to entitlement and other non-confidential inquiries raised through the call centre to close the feedback loop.
Position in Organization:
- Job title: Feedback and accountability officer
- Description of assignment title: Feedback and accountability officer
- Assignment country: Ethiopia
- Expected start date: 01/12/2023
- Sustainable Development Goal: 5. Gender equality
- Volunteer category: National UN Youth Volunteer
- Host entity: UNICEF
- Type: Onsite
- Duration: 12 months (with possibility of extension)
- Number of assignments: 1
- Duty stations: Addis Ababa
Minimum Requirements:
Education:
- Bachelor degree or equivalent in International Development, Human Rights, Psychology, Sociology, International Law, or any another relevant social science field.
Language:
- English, Level: Fluent, Required
- Somali, Level: Fluent, Required.
How to Apply UNICEF Feedback and accountability officer Jobs 2023
Note: Before you apply, please download (link is given below) the full advertisement and read it carefully.
Then to apply, go to https://app.unv.org/opportunities/1739414723166464
The Closing Date: 12th November, 2023.
Only shortlisted candidates will be contacted for interviews.
| Particulars | Details Link |
| Job Advertisement | Download |
| Official Website | www.unicef.org |
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