UNHCR Senior IT Service Delivery Management Officer Jobs 2021 – Kenya NGO Jobs. UNHCR Kenya programme looking for “Senior IT Service Delivery Management Officer”. Applicants with a Graduate degree may apply on or before 24 August 2021.
The United Nations High Commissioner for Refugees (UNHCR) is a UN agency mandated to aid and protect refugees, forcibly displaced communities, and stateless people, and to assist in their voluntary repatriation, local integration or resettlement to a third country. It is headquartered in Geneva, Switzerland, with over 17,300 staff working in 135 countries.
UNHCR Senior IT Service Delivery Management Officer Jobs 2021
The UNHCR has published a job vacancy announcement on 11 August 2021 for qualified Kenya’s to fill in the vacant post of Senior IT Service Delivery Management Officer to be based in Nairobi, Kenya.
| Recruiter | United Nations High Commissioner for Refugees (UNHCR) |
| Position | Senior IT Service Delivery Management Officer |
| Location | Nairobi, Kenya |
| Country | Kenya |
| Total Vacant Post | N/A |
| Qualification | Graduate degree |
| Experience Required | At least 7 years |
| Application Deadline | 24 August 2021 |
UNHCR Job Vacancy 2021
Job Purpose: The Senior IT Service Delivery Management Officer is responsible for ensuring that IT systems and services are available and delivered consistently, reliably, and effectively. The incumbent oversees day-to-day operations and coordinates the work of multiple support groups, both internal to UNHCR, as well as, Managed Service Providers (MSPs). The incumbent ensures the various MSPs (both local and corporate) and UNHCR IT staff under their supervision deliver efficient and effective systems and services in accordance with the contractual obligations and best practices.
Duties:
- Oversee daily Business-As-Usual operational decisions, including; incident, problem, change, service request, and asset management.
- With leadership, prepare an IT Operations Plan and forecast annual IT budget needs; including lifecycle management, application licensing, maintenance, recurring and capital expenditures ¿ providing input to the Annual Programme Review.
- Ensure compliance with Service Management and IT security policies and standards, technical architecture, and service level agreements ¿ reporting non-compliance as appropriate.
- Monitor Service Level performance targets (internal and external); including, follow up, validation, and audit of results.
- Serve as primary escalation point for end-user and operational issues (Incidents & Service Requests) not resolved within established SLA’s; coordinate with MSPs to expedite resolution including prioritization and escalation of SLA performance breaches to supervisor or responsible service tower owner.
- Lead the “Major Incident Management” process for services and facilities; provide regular, timely updates.
- Work closely with UNHCR SDMs and MSPs to carry out problem management and root cause analysis, and prevent recurrence of critical problems by executing approved changes.
Qualification & Experience:
- Years of Experience / Degree Level For P4/NOD – 9 years relevant experience with Undergraduate degree; or 8 years relevant experience with Graduate degree; or 7 years relevant experience with Doctorate degree and University degree in IT or related subject. Minimum 9 years¿ experience in IT of which 4 spent managing service delivery in a complex, global environment with SLA based delivery of both centralized and decentralized applications, systems and services. Good understanding and practical experience of ITIL Service Operations processes driven by continuous improvement. Experience working with business partners to understand how IT affects an organization and link it to business processes and operational tasks. Ability to influence, manage and lead negotiations with stakeholders. Strong interpersonal skills that include effective communications (both verbally and written) at all levels; to technical and non-technical audiences. Experience leading a matrixed team to ensure collaborations and effective operations across multiple organisations. Experience in project monitoring and control, data analysis, and presentation for executive review and decision making. Experience of coordinating activities across different partner organizations developing effective services.
Other Details
- Contract Type: Full Time
- Selection Process: Interview
- Salary Grade: P4
- Salary: negotiable
- Application Process: Online
How to Apply UNHCR Senior IT Service Delivery Management Officer Jobs 2021
Note: Before you apply, please download (link is given below) the full advertisement and read it carefully.
Then to apply, go to this link Click Here
The Closing Date: 24 August 2021
Only shortlisted candidates will be contacted for interviews.
| Particulars | Details Link |
| Job Advertisement | Download |
| Official Website | www.unhcr.org |
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