WRI Help Desk Support Analyst II Jobs 2023 – Kenya NGO Jobs.
WRI Kenya looking for “Help Desk Support Analyst II”.
Applicants with a Bachelor’s degree may apply on or before 27 November 2023.
The World Resources Institute is a global research non-profit organization established in 1982 with funding from the MacArthur Foundation under the leadership of James Gustave Speth. WRI’s activities are focused on seven areas: food, forests, water, energy, cities, climate and ocean.
WRI Help Desk Support Analyst II Jobs 2023
The WRI has published a job vacancy announcement on 22 November 2023 for qualified Kenya’s to fill in the vacant post of Help Desk Support Analyst II to be based in Nairobi, Kenya.
| Recruiter | World Resources Institute (WRI) |
| Position | Help Desk Support Analyst II |
| Location | Nairobi, Kenya |
| Country | Kenya |
| Total Vacant Post | N/A |
| Qualification | Bachelor’s degree |
| Experience Required | 3+ years |
| Application Deadline | 27 November 2023 |
WRI Job Vacancy 2023
Job Highlight: In this role, you will be based in Nairobi office and provide Tier I & Tier II support in a high-volume capacity responding to calls among a small team. You will be supported by the Global IT Team.
What will you do:
- Escalate priority support issues to senior staff or corporate technology groups
- Collect and forward all relevant information prior to escalation to allow senior staff to operate efficiently
- Maintain a positive working relationship with business lines and other departments
- Prioritize and schedule work as necessary to maintain department service level agreements
- Maintain and monitor department mailbox
Qualification:
- You have a completed bachelor’s degree in Computer Science or related area. Relevant certifications are desirable, in particular related to Microsoft (AZ-104: Microsoft Azure Administrator or SC-900: Microsoft Security, Compliance, and Identity Fundamentals)
Experience:
- You have 3+ years of full-time, relevant working experience, including experience with:
- Providing troubleshooting support within a small or large systems team
- Application support
- Supporting users in a remote/help desk environment
- Endpoint or workstation, Dell preferred
Other Details
- Contract Type: Full Time
- Selection Process: Interview
- Salary: negotiable
- Application Process: Online
How to Apply WRI Help Desk Support Analyst II Jobs 2023
Note: Before you apply, please download (link is given below) the full advertisement and read it carefully.
Then to apply, go to this link Click Here
The Closing Date: 27 November 2023
Only shortlisted candidates will be contacted for interviews.
| Particulars | Details Link |
| Job Advertisement | Download |
| Official Website | www.wri.org |
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