UNHCR IT Service Delivery Management Officer Jobs 2021 – Nigeria NGO Jobs

UNHCR IT Service Delivery Management Officer Jobs 2021 – Nigeria NGO Jobs. UNHCR Nigeria programme looking for “IT Service Delivery Management Officer”. Applicants with a University degree may apply on or before 23 November 2021.

The United Nations High Commissioner for Refugees is a UN agency mandated to aid and protect refugees, forcibly displaced communities, and stateless people, and to assist in their voluntary repatriation, local integration or resettlement to a third country.

UNHCR IT Service Delivery Management Officer Jobs 2021

The UNHCR has published a job vacancy announcement on 10 November 2021 for qualified Nigeria’s to fill in the vacant post of IT Service Delivery Management Officer to be based in Abuja, Nigeria.

Recruiter	United Nations High Commissioner for Refugees (UNHCR)
Position	IT Service Delivery Management Officer
Location	Abuja, Nigeria
Country	Nigeria
Total Vacant Post	N/A
Qualification	University degree
Experience Required	4 years relevant experience
Application Deadline	23 November 2021

UNHCR Job Vacancy 2021

Organizational Setting: The IT Service Delivery Management Officer is responsible for ensuring that IT systems and services are available and delivered consistently, reliably, and effectively.  The incumbent oversees day-to-day operations and coordinates the work of multiple support groups, both internal to UNHCR, as well as, Managed Service Providers (MSPs).  The incumbent ensures the various MSPs (both local and corporate) and UNHCR IT staff under their supervision deliver efficient and effective systems and services in accordance to contractual obligations and best practices.  Understanding the current and future needs, the incumbent ensures that the IT requirements are understood and that offices within their respective area of responsibility (AoR) have adequate IT Services to maintain communications across the organization, and have the IT tools necessary to support their work.

Duties:

• Oversee daily Business-As-Usual operational decisions, including; incident, problem, change, service request, and asset management.
• With leadership, prepare an IT Operations Plan and forecast annual IT budget needs; including lifecycle management, application licensing, maintenance, recurring and capital expenditures ¿ providing input to the Annual Programme Review.
• Ensure compliance with Service Management and IT security policies and standards, technical architecture, and service level agreements – reporting non-compliance as appropriate.
• Monitor Service Level performance targets (internal and external); including, follow up, validation, and audit of results.
• Serve as primary escalation point for end-user and operational issues (Incidents & Service Requests) not resolved within established SLA’s; coordinate with MSPs to expedite resolution including prioritization and escalation of SLA performance breaches to supervisor or responsible service tower owner.
• Work closely with UNHCR SDMs and MSPs to carry out problem management and root cause analysis, and prevent recurrence of critical problems by executing approved changes.
• Review and validate that Change Management processes are adhered to by both staff and MSPs.  Ensure that change, test, and release processes are properly planned and executed.  Approve installation of new or upgraded systems and services.  Support deployments and testing of new IT components.
• Recommend, and implement approved, service delivery process improvements. Define support processes in accordance with ITIL best-practices.
• Maintain accurate inventory of all IT equipment for all sites, and ensure relevant Asset Management policies and guidelines are followed and the ITSM databases are up-to-date.
• Maintain accurate inventory of all locally developed applications and systems and report in the central registry.
• Leverage the broader IT community (UNHCR, UN agencies, partners and external providers) to deliver the most efficient and cost-effective solutions to the business. Represent UNHCR IT in inter-agency and other external meetings.

Qualification:

• Years of Experience / Degree Level For P3/NOC – 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree

Experience:

• Minimum 4-6 years experience in IT of which 3 spent managing IT service delivery with SLA based delivery of both centralized and decentralized applications, systems, and services.
• Good understanding and practical experience of ITIL Service Operations processes driven by continuous improvement.
• Experience working with business partners to understand how IT affects an organization and link it to business processes and operational tasks.
• Ability to influence, manage and lead negotiations with stakeholders. Strong interpersonal skills that include effective communications (both verbally and written) at all levels; to technical and non-technical audiences.
• Experience working in a matrixed team to ensure collaborations and effective operations across multiple organisations.
• Experience in project monitoring and control, data analysis, and presentation for executive review and decision making.
• Experience of coordinating activities across different partner organizations developing effective services.

Other Details

• Contract Type: Full Time
• Selection Process: Interview
• Salary: negotiable
• Application Process: Online

How to Apply UNHCR IT Service Delivery Management Officer Jobs 2021

Note: Before you apply, please download (link is given below) the full advertisement and read it carefully.

Then to apply, go to this link Click Here

The Closing Date: 23 November 2021

Only shortlisted candidates will be contacted for interviews.

Particulars	Details Link
Job Advertisement	Download
Official Website	www.unhcr.org
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