IITA Manager – IT Service Management Operations Jobs 2022 – Nigeria NGO Jobs. IITA Nigeria looking for “Manager – IT Service Management Operations”. Applicants with a Master’s in computer science/Engineering may apply on or before 09 August 2022.
The International Institute of Tropical Agriculture is a nonprofit organisation that works with partners to enhance crop quality and productivity, reduce producer and consumer risks, and generate wealth from agriculture, with the ultimate goals of reducing hunger, malnutrition, and poverty.
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IITA Manager – IT Service Management Operations Jobs 2022
The IITA has published a job vacancy announcement on 27 July 2022 for qualified Nigeria’s to fill in the vacant post of Manager – IT Service Management Operations to be based in Ibadan, Nigeria.
| Recruiter | International Institute of Tropical Agriculture (IITA) |
| Position | Manager – IT Service Management Operations |
| Location | Ibadan, Nigeria |
| Country | Nigeria |
| Total Vacant Post | N/A |
| Qualification | Master’s in computer science/Engineering |
| Experience Required | Minimum of six (6) years |
| Application Deadline | 09 August 2022 |
IITA Job Vacancy 2022
DUTIES:
- Assist in reviewing and developing policies, procedures and guidelines for IT Service Management processes, operations, and delivery.
- Establish and develop control of IT Resources (ITSM) processes including Incident Management, Request Management, Problem Management, Change Management, and Knowledge Management under the guidance of the Head.
- Adopt ITIL best practice, to handle all requests/enquiries on IT procurement matters/issues to the ServiceDesk via telephone, email, (CRM) end-user portal (SysAid) or electronic shop to ensure courteous, timely and effective responses on attending to user’s needs.
- Integrate and maintain prompt, highly available and quality service delivery on all IT related services (ServiceDesk Operations).
- Assist the Head in driving overall IT Service Management strategy, objectives and Service Delivery in the Institute.
- Ensure that all requests and enquiries on procurement matters and activities are promptly attended to and closed correctly with the appropriate response to the satisfaction of the customer.
- Manage and oversee the updates of supplies on the IT procurement online stores ensuring physical counts of IT stocks in the store tallies with the electronic store (ShopICT) and are replenished when they fall below the low level.
- Develop Knowledge Management as a fundamental practice of the section, providing an information base through the process of information management with continuous improvements, and exchange of expertise at all levels of the institute.
Qualification & Experience:
- Master’s in computer science/Engineering, Electrical/Mechanical Engineering, Information Technology, or any other Service Management courses with a minimum of six (6) years’ experience performing similar or related role in a well-structured organization. Possession of professional certifications in Information Technology/Service Management (Service Delivery/Management, MCP, A+, ITIL, SDA, SDM, ISO) is an added advantage.
Other Details
- Contract Type: Full Time
- Selection Process: Interview
- Salary: negotiable
- Application Process: Online
How to Apply IITA Manager – IT Service Management Operations Jobs 2022
Note: Before you apply, please download (link is given below) the full advertisement and read it carefully.
Then to apply, go to this link Click Here
The Closing Date: 09 August 2022
Only shortlisted candidates will be contacted for interviews.
| Particulars | Details Link |
| Job Advertisement | Click Here to View |
| Official Website | www.iita.org |
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