Plan International Feedback Officer Jobs 2022 – Nigeria NGO Jobs. Plan International Nigeria programme looking for “Feedback Officer”. Applicants with a Bachelor’s degree may apply on or before 13th February 2022.
Plan International is an independent development and humanitarian organisation which works in 71 countries across the world, in Africa, the Americas, and Asia to advance children’s rights and equality for girls. Plan International is one of the world’s largest organisations working for children’s rights and gender equality. In 2016, Plan International reached 17.1 million girls and 15.5 million boys through its programming.
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Plan International Feedback Officer Jobs 2022
The Plan International has published a job vacancy announcement on 04 February 2022 for qualified Nigeria’s to fill in the vacant post of Feedback Officer to be based in Maiduguri, Nigeria.
| Recruiter | Plan International |
| Position | Feedback Officer |
| Location | Maiduguri, Nigeria |
| Country | Nigeria |
| Total Vacant Post | N/A |
| Qualification | Bachelor’s degree |
| Experience Required | 2 years |
| Application Deadline | 13th February 2022 |
Plan International Job Vacancy 2022
Job Purpose: To be responsible for working with programme staffs and beneficiaries to develop structure and methods for managing the complaints and feedback in the field as well as maintaining the integrity of information received. This role will also involve management of Plan International CRM database by ensuring proper documentation and aggregation of CRM data including complaints received, investigated and responded to as well as providing detailed summaries of complaints and feedbacks to the programme teams during monthly and quarterly meetings/reports.
Dimensions of the Role:
- Communicates widely within Plan International Nigeria across Plan International and with implementing partners.
- The post holder, with support from the M&E coordinator will ensure the collection of quality complaint and feedback across the response.
- The post holder will interface and support programme team members, support programme coordination and policy engagement. The role requires strong facilitation and organizational skills along with the ability to analyze and communicate complex CRM system.
- Follow up on complaints received with concerned project team.
- Participate in the set up and implementation of accountability system for the response.
- Take lead in awareness about complaints and feedback to communities of intervention.
- Ensure that development of Information, Education and Communication materials on complaints and feedback are context specific, age appropriate and gender transformative.
- Take lead in regular collection of complaints and feedback, categorization and recording.
Qualification & Experience:
- Bachelor’s degree in Management, Social Research, and Development Studies or a related field or comparable addition to experience.
- Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
- Minimum of 2 years proven experience in accountability especially feedback mechanisms concepts and international humanitarian quality standards.
- Previous experience of working with NGOs.
- Experience in implementation of accountability and complaints reporting mechanisms in Nigeria.
- Experience in developing and/or managing complaints reporting mechanisms for food and cash transfer programs.
- Understand key concepts and commitments regarding accountability to affected populations (AAP), including Strong understanding of HAP, Do No Harm and other relevant global standards.
- Ethical, focused on treating complainants/ community fairly and culturally sensitive.
- Innovative and solutions-oriented.
- Building collaborative relationships with beneficiaries and the community.
- Proven interest & commitment to humanitarian and development principles and demonstrable understanding of conflict/post conflict development contexts.
- Sound analytical, conceptual and strategic thinking skills.
- Excellent communication skills and experience in report writing.
- Proficiency in English, Hausa and Kanuri languages both spoken and written.
- Understanding of monitoring processes, learning, adaptation and evaluation
- Qualified female candidates are strongly encouraged to apply.
Other Details
- Contract Type: Full Time
- Selection Process: Interview
- Salary: negotiable
- Application Process: Online
How to Apply Plan International Feedback Officer Jobs 2022
Note: Before you apply, please download (link is given below) the full advertisement and read it carefully.
Then to apply, go to this link Click Here
The Closing Date: 13th February 2022
Only shortlisted candidates will be contacted for interviews.
| Particulars | Details Link |
| Job Advertisement | Download |
| Official Website | plan-international.org |
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