Raising The Village

Raising The Village IT Officer Jobs 2023 – Uganda NGO Jobs

Raising The Village IT Officer Jobs 2023 – Uganda NGO Jobs.

Raising The Village Uganda looking for “IT Officer”.

Applicants with a University Degree may apply on or before September 21, 2023.

Raising The Village exists because we believe that together we can find straightforward solutions to complex problems of inequality. Together, we can achieve what is impossible alone. Our story is borne as a result of two deep convictions: ultra poverty is the worst form of inequality in our world; we have the opportunity to end ultra poverty in our generation.

Raising The Village IT Officer Jobs 2023

The Raising The Village has published a job vacancy announcement on September 19, 2023 for qualified Uganda’s to fill in the vacant post of IT Officer to be based in Mbarara, Uganda.

Recruiter Raising The Village
Position IT Officer
Location Mbarara, Uganda
Country Uganda
Total Vacant Post N/A
Qualification University Degree
Experience Required Minimum One years
Application Deadline September 21, 2023

Raising The Village Job Vacancy 2023

Roles & Responsibilities

  • Technical Support: Provide first-level technical support to end-users, including troubleshooting hardware and software issues, resolving network connectivity problems, and assisting with the setup and configuration of devices and applications.
  • Help Desk Management: Serve as the primary point of contact for IT-related inquiries and service requests, ensuring that requests are properly documented, prioritized, and resolved in a timely manner. Escalate complex issues to higher-level IT staff when necessary.
  • Software and Application Support: Assist in the installation, configuration, and maintenance of software applications used within the organization. Provide training and support to end-users to ensure efficient and effective utilization of software tools.
  • IT Asset Management: Maintain an inventory of all IT hardware and software. Track and manage asset life cycles, conduct regular audits, and coordinate with procurement to ensure the availability of necessary equipment and licenses.
  • Documentation and Reporting: Maintain accurate and up-to-date documentation of IT procedures, configurations, and troubleshooting steps. Prepare reports on IT performance metrics, help desk activities, and other relevant information as required.
  • Identify IT Training needs and conduct training sessions and workshops for end-users on IT-related topics, best practices, and new technologies.
  • Promote IT awareness and educate staff on security protocols and data protection measures.
  • Conducting routine system checks and audits identifying and resolving issues proactively based on urgency and impact
  • Preventative Maintenance – The technician will also be responsible for checking on critical systems to ensure there are no interruptions in business continuity and take part in the monthly maintenance of “blackout windows.”
  • Maintaining up-to-date documentation of IT infrastructure and equipment in each field office
  • Providing level 1 Support to staff on how to navigate the Intranet
  • Manage RTV servers and ensuring 100% uptime and security
  • Ensuring data privacy and protection

Position in Organization:

  • POSITION: IT Officer
  • LOCATION: Mbarara, Uganda
  • EMPLOYMENT TIME: Full-time
  • EXPERIENCE: 1-3 years
  • TRAVEL REQUIRED: 40%
  • REPORTING TO: Senior IT Officer

Qualification:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
  • Proven experience in providing technical support and managing IT infrastructure for 1-3 years.
  • Strong knowledge of computer hardware, operating systems, network protocols, and software applications.
  • Proven Experience in using the IT help desk and Mobile Device Management Software.
  • Familiarity with IT security best practices and data protection regulations.
  • Excellent problem-solving and troubleshooting skills.
  • Strong interpersonal and communication skills, with the ability to effectively interact with individuals at all levels of the organization.
  • Ability to work independently, prioritize tasks, and meet deadlines.
  • Experience in administering and managing cloud servers like AWS, Azure, Postgre,
  • Experience in data protection and management
  • Attention to detail and a commitment to delivering high-quality work.
  • Proficiency in relevant software and tools, such as help desk ticketing systems, network monitoring tools, and productivity software.

How to Apply Raising The Village IT Officer Jobs 2023

Note: Before you apply, please download (link is given below) the full advertisement and read it carefully.

Then to apply, go to https://raisingthevillage.org/careers/it-officer/

The Closing Date: September 21, 2023.

Only shortlisted candidates will be contacted for interviews.

Particulars Details Link
Job Advertisement Download
Official Website raisingthevillage.org
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