UNDP Call Centre Operators Jobs 2023 – Zimbabwe NGO Jobs.
UNDP Zimbabwe looking for “Call Centre Operators”.
Applicants with a degree in University Degree may apply on or before August 04, 2023.
The United Nations Development Programme is the global development network of the United Nations. It promotes technical and investment cooperation among nations and advocates for change and connects countries to knowledge, experience and resources to help people build a better life for themselves.
UNDP Call Centre Operators Jobs 2023
The UNDP has published a job vacancy announcement on July 29, 2023 for qualified Zimbabwe’s to fill in the vacant post of Call Centre Operators to be based in Harare, Zimbabwe.
| Recruiter | United Nations Development Programme (UNDP) |
| Position | Call Centre Operators |
| Location | Harare, Zimbabwe |
| Country | Zimbabwe |
| Total Vacant Post | 02 |
| Qualification | University Degree |
| Experience Required | Minimum Three years |
| Application Deadline | August 04, 2023 |
UNDP Job Vacancy 2023
Under the direct supervision and reporting to Director Gender Equality Promotion and overall supervision of UN Women Duties of the Call Centre operator
The duties and responsibilities of the call centre operator will include:
- Answering Inquiries: Answering incoming calls on the toll-free lines and responding to inquiries related to gender and elections, including providing information about available services and reporting options;
- Taking calls from Gender Observatory election observers deployed across the country;
- Providing immediate psycho-social support to survivors of gender-based violence who reach out to the call center;
- Providing information and making appropriate referrals to support services such as counseling, legal aid, medical assistance, shelters, or other resources available for survivors of violence;
- Conducting outbound calls to follow up with individuals who have reached out to the call center;
- Accurately, professionally and confidentially documenting details of each call, including caller information, the nature of the conversation, provided assistance, and any necessary follow-up actions. This documentation helps in maintaining records, evaluating trends, and providing statistical information; and
- Adhering to Policies and Guidelines through following the organization’s policies, procedures, and call center guidelines, including privacy and data protection protocols.
Position in Organization:
- Location: Harare, ZIMBABWE
- Application Deadline: 04-Aug-23 (Midnight New York, USA)
- Time left: 6d 16h 4m
- Additional Category: Gender Equality
- Type of Contract: Individual Contract
- Post Level: National Consultant
- Languages Required: English
- Starting Date: (date when the selected candidate is expected to start) 14-Aug-2023
- Duration of Initial Contract: 4 months
- Expected Duration of Assignment: 4 months
Qualification:
- Bachelor of Social Work or any Social Science Degree;
- Certificate in Systemic Counselling an added advantage;
- Possess a working knowledge on gender issues and thorough understanding of GBV issues;
- At least three years relevant experience;
Effective communication skills;
- Proficiency in English and local languages (Ndebele or Shona);
- Ability to work with minimal supervision and under pressure; and
- Good interpersonal skills including empathy, patience, professionalism and strong team player.
How to Apply UNDP Call Centre Operators Jobs 2023
Note: Before you apply, please download (link is given below) the full advertisement and read it carefully.
Then to apply, go to https://jobs.undp.org/cj_view_job.cfm?cur_job_id=113398
The Closing Date: August 04, 2023.
Only shortlisted candidates will be contacted for interviews.
| Particulars | Details Link |
| Job Advertisement | Download |
| Official Website | www.undp.org |
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