IGCP Call Center Advisor Jobs 2023 – Uganda NGO Jobs.
IGCP Uganda looking for “Call Center Advisor”.
Applicants with a University Degree may apply on or before November 13, 2023.
IGCP was formed in 1991 to address the long-term conservation of the mountain gorilla (Gorilla beringei beringei) and its regional afromontane forest habitat in the Virunga Bwindi Landscape. Our aim has been to work together as a single gorilla conservation program in order to expand and consolidate the successes of the Mountain Gorilla Project and other initiatives at a regional level.
IGCP Call Center Advisor Jobs 2023
The IGCP has published a job vacancy announcement on Nov. 10, 2023 for qualified Uganda’s to fill in the vacant post of Call Center Advisor to be based in Kampala, Uganda.
Recruiter | International Gorilla Conservation Programme (IGCP) |
Position | Call Center Advisor |
Location | Kampala, Uganda |
Country | Uganda |
Total Vacant Post | N/A |
Qualification | University Degree |
Experience Required | Minimum Three years |
Application Deadline | November 13, 2023 |
IGCP Job Vacancy 2023
Duties and Responsibilities
- Answering incoming calls and responding to customer’s emails.
- Managing and resolving customer complaints.
- Identifying and escalating issues to supervisors.
- Maintains communication equipment by reporting problems.
- Providing information to customers.
- Identifying, and resolving customer complaints.
- Routine calls to appropriate resources.
- Documenting all call information according to standard operating procedures.
- Following up customer calls where necessary.
- Upselling products and services.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Completing call logs and reports.
- Other duties as assigned.
Position in Organization:
- Level: Entry
- Deadline: 2023-11-13 10:14:12
- Posted: 22 hours ago
Qualification:
- A- Level or Diploma in any field.
- Proficient in relevant computer applications.
- 1-3 years of experience in a call center environment.
- Knowledge of customer service practices and principles.
- Excellent data entry and typing skills.
- Flexible to work at night and weekends.
- Superior listening, verbal, and written communication skills.
- Ability to handle stressful situation appropriately.
- Must have knowledge with all social media apps i.e; Twitter, Instagram, WhatsApp, Skype and Facebook.
How to Apply IGCP Call Center Advisor Jobs 2023
Note: Before you apply, please download (link is given below) the full advertisement and read it carefully.
Then to apply, go to https://career.nftconsult.com/job_description_page.php?jaction=M2FkMmFmN2FhN2IxNDZkMzgyNDI1NWE4MGJiNzBiZjA=
The Closing Date: November 13, 2023.
Only shortlisted candidates will be contacted for interviews.
Particulars | Details Link |
Job Advertisement | Download |
Official Website | igcp.org |
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