ILRI ICT Technician Jobs 2023 – Ethiopia NGO Jobs.
ILRI Ethiopia looking for “ICT Technician”.
Applicants with a degree in BSc Degree may apply on or before 1st Aug 2023.
The International Livestock Research Institute (ILRI) works for better lives through livestock in developing countries. ILRI is co-hosted by Kenya and Ethiopia, has 14 offices across Asia and Africa, employs some 700 staff and has an annual operating budget of about USD80 million.
ILRI ICT Technician Jobs 2023
The ILRI has published a job vacancy announcement on 21st July 2023 for qualified Ethiopians to fill in the vacant post of ICT Technician to be based in Addis Ababa, Ethiopia.
| Recruiter | International Livestock Research Institute (ILRI) |
| Position | ICT Technician |
| Location | Addis Ababa, Ethiopia |
| Country | Ethiopia |
| Total Vacant Post | N/A |
| Qualification | BSc Degree |
| Experience Required | Minimum Two years |
| Application Deadline | 1st Aug 2023 |
ILRI Job Vacancy 2023
Responsibilities:
- First point of contact and day-to-day technical support to end users;
- Responds to Level 1 and 2 support requests via multiple sources such as phone and e-mail
- Enters call data into the tracking system;
- Provides user access service;
- Diagnoses problems by evaluating multiple options;
- Develops checklists and scripts for resolving routine problems;
- Escalates problems when necessary;
- Interacts with clients in a courteous and professional manner;
- Documents problem status and resolution in tracking log;
- Coordinates the deployment of new or upgraded images, software and hardware for multiple clients;
- Configures and installs desktop PCs, peripheral equipment, laptops and other mobile devices;
- Follows established procedures for performing configuration changes, updates and upgrades;
- Performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications;
- Provides on-going support of client technology;
- Provides technical support to meetings that include video conferencing;
- Monitors and communicates system status;
- Diagnoses and resolves client workstation and mobile device hardware and software issues;
- Creates temporary solutions until permanent solutions can be implemented;
- Assists systems, programming, and vendor professionals, as needed to resolve problems;
- Collaborates in the development of service-level objectives and takes steps to meet or exceed targets;
- Explains service procedures to clients;
- Follows up in a timely manner to ensure customer satisfaction;
- Keeps performance metrics;
- Identifies recurring and potential problems and notifies team members;
- Recommends procedures and controls for service improvements;
- Recommends ideas for improving queue time, abandoned call rates and first contact resolution;
- Maintains passwords and users credentials to assure systems security and data integrity;
Position in Organization:
- ICT Technician
- Deadline: Aug 01, 2023
- Location: Addis Ababa, Ethiopia
- Full-time
- ICT
- ilr-67162
Qualification & Experience:
- BSc degree in Computer Science, Information Systems or other related field.
- Minimum Two Years Working Experience.
How to Apply ILRI ICT Technician Jobs 2023
Note: Before you apply, please download (link is given below) the full advertisement and read it carefully.
Then to apply, go to https://ilri.simplicant.com/jobs/49694-ict-technician-customer-services-internal-external/detail
The Closing Date: 1st Aug 2023.
Only shortlisted candidates will be contacted for interviews.
| Particulars | Details Link |
| Job Advertisement | Click To View |
| Official Website | www.ilri.org |
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