IGCP

IGCP Call Center Advisor Jobs 2023 – Uganda NGO Jobs

IGCP Call Center Advisor Jobs 2023 – Uganda NGO Jobs.

IGCP Uganda looking for “Call Center Advisor”.

Applicants with a University Degree may apply on or before November 13, 2023.

IGCP was formed in 1991 to address the long-term conservation of the mountain gorilla (Gorilla beringei beringei) and its regional afromontane forest habitat in the Virunga Bwindi Landscape. Our aim has been to work together as a single gorilla conservation program in order to expand and consolidate the successes of the Mountain Gorilla Project and other initiatives at a regional level.

IGCP Call Center Advisor Jobs 2023

The IGCP has published a job vacancy announcement on Nov. 10, 2023 for qualified Uganda’s to fill in the vacant post of Call Center Advisor to be based in Kampala, Uganda.

Recruiter International Gorilla Conservation Programme (IGCP)
Position Call Center Advisor
Location Kampala, Uganda
Country Uganda
Total Vacant Post N/A
Qualification University Degree
Experience Required Minimum Three years
Application Deadline November 13, 2023

IGCP Job Vacancy 2023

Duties and Responsibilities

  • Answering incoming calls and responding to customer’s emails.
  • Managing and resolving customer complaints.
  • Identifying and escalating issues to supervisors.
  • Maintains communication equipment by reporting problems.
  • Providing information to customers.
  • Identifying, and resolving customer complaints.
  • Routine calls to appropriate resources.
  • Documenting all call information according to standard operating procedures.
  • Following up customer calls where necessary.
  • Upselling products and services.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Completing call logs and reports.
  • Other duties as assigned.

Position in Organization:

  • Level: Entry
  • Deadline: 2023-11-13 10:14:12
  • Posted: 22 hours ago

Qualification:

  • A- Level or Diploma in any field.
  • Proficient in relevant computer applications.
  • 1-3 years of experience in a call center environment.
  • Knowledge of customer service practices and principles.
  • Excellent data entry and typing skills.
  • Flexible to work at night and weekends.
  • Superior listening, verbal, and written communication skills.
  • Ability to handle stressful situation appropriately.
  • Must have knowledge with all social media apps i.e; Twitter, Instagram, WhatsApp, Skype and Facebook.

How to Apply IGCP Call Center Advisor Jobs 2023

Note: Before you apply, please download (link is given below) the full advertisement and read it carefully.

Then to apply, go to https://career.nftconsult.com/job_description_page.php?jaction=M2FkMmFmN2FhN2IxNDZkMzgyNDI1NWE4MGJiNzBiZjA=

The Closing Date: November 13, 2023.

Only shortlisted candidates will be contacted for interviews.

Particulars Details Link
Job Advertisement Download
Official Website igcp.org
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