IGCP Credit Customer Support Officer Jobs 2024 – Uganda NGO Jobs.
IGCP Uganda looking for “Credit Customer Support Officer”.
Applicants with a University Degree may apply on or before April 23, 2024.
IGCP was formed in 1991 to address the long-term conservation of the mountain gorilla (Gorilla beringei beringei) and its regional afromontane forest habitat in the Virunga Bwindi Landscape. Our aim has been to work together as a single gorilla conservation program in order to expand and consolidate the successes of the Mountain Gorilla Project and other initiatives at a regional level.
IGCP Credit Customer Support Officer Jobs 2024
The IGCP has published a job vacancy announcement on April 10, 2024 for qualified Uganda’s to fill in the vacant post of Credit Customer Support Officer to be based in Kampala, Uganda.
Recruiter | International Gorilla Conservation Programme (IGCP) |
Position | Credit Customer Support Officer |
Location | Kampala, Uganda |
Country | Uganda |
Total Vacant Post | N/A |
Qualification | University Degree |
Experience Required | Minimum Two years |
Application Deadline | April 23, 2024 |
IGCP Job Vacancy 2024
Key Responsibilities
- Serve as the primary point of contact for customers regarding credit-related inquiries, including loan balances, payment schedules, and account status.
- Provide accurate and timely information to customers regarding loan terms, conditions, and repayment options.
- Process loan payments, including cash, check, and electronic transactions, ensuring accuracy and compliance with company policies and procedures.
- Assist customers in understanding and completing loan applications, verifying documentation, and gathering additional information as needed.
- Address customer complaints, disputes, and inquiries in a professional and courteous manner, resolving issues promptly and effectively.
- Collaborate with other departments, such as credit analysis and collections, to ensure seamless customer service delivery and resolution of complex issues.
- Maintain accurate and up-to-date records of customer interactions, transactions, and account activities.
- Identify opportunities to improve the customer experience and recommend process enhancements or system improvements.
- Stay updated on company products, services, and promotional offers to effectively assist customers and promote sales opportunities.
Position in Organization:
- Level: Entry
- Deadline: 2024-04-23 12:22:52
- Posted: 1 day ago
- Position: Credit Customer Support Officer (Call center based)
Qualification:
- Bachelor’s degree in Business Administration, Finance, or related field.
- Minimum of 1-2 years of experience in customer service or related roles, preferably in the financial services or renewable energy sector.
- Strong communication and interpersonal skills, with the ability to interact effectively with customers and resolve issues in a professional manner.
- Excellent organizational and time management skills, with the ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in MS Office suite and experience with customer relationship management (CRM) software is preferred
- Knowledge of regulatory requirements governing lending activities in Uganda is a plus.
- Profiency on local languages (North, East and Central) preferred.
How to Apply IGCP Credit Customer Support Officer Jobs 2024
Note: Before you apply, please download (link is given below) the full advertisement and read it carefully.
Then to apply, go to https://career.nftconsult.com/job_description_page.php?jaction=MDY4ODAxODlhMjRlNGRlMmIzYjYyOWEzMzFhYWU5ZmM=
The Closing Date: April 23, 2024.
Only shortlisted candidates will be contacted for interviews.
Particulars | Details Link |
Job Advertisement | Download |
Official Website | igcp.org |
Related Jobs | Uganda NGO Forum Jobs 2024 |
More NGO Jobs | Latest NGO Job Vacancy |
View More Jobs
- IGCP Credit Field Administrator Jobs 2024
- IGCP Call Center Credit Collections Officer Jobs 2024
- IGCP Field Credit Collections Officer Jobs 2024
- War Child Senior Research Coordinator Jobs 2024
- Save the Children Regional Area Manager Jobs 2024
- EGPAF Finance Assistant Jobs 2024
- DRC Human Resource and Administration Assistant Jobs 2024
- UNHCR Driver Jobs 2024