IGCP

IGCP Customer Service Agent Jobs 2024 – Uganda NGO Jobs

IGCP Customer Service Agent Jobs 2024 – Uganda NGO Jobs.

IGCP Uganda looking for “Customer Service Agent”.

Applicants with a University Degree may apply on or before April 20, 2024.

IGCP was formed in 1991 to address the long-term conservation of the mountain gorilla (Gorilla beringei beringei) and its regional afromontane forest habitat in the Virunga Bwindi Landscape. Our aim has been to work together as a single gorilla conservation program in order to expand and consolidate the successes of the Mountain Gorilla Project and other initiatives at a regional level.

IGCP Customer Service Agent Jobs 2024

The IGCP has published a job vacancy announcement on April 06, 2024 for qualified Uganda’s to fill in the vacant post of Customer Service Agent to be based in Kampala, Uganda.

Recruiter International Gorilla Conservation Programme (IGCP)
Position Customer Service Agent
Location Kampala, Uganda
Country Uganda
Total Vacant Post N/A
Qualification University Degree
Experience Required Minimum Two years
Application Deadline April 20, 2024

IGCP Job Vacancy 2024

Duties and Responsibilities

  • Answering a high volume of incoming phone calls and assisting customers with their inquiries or concerns.
  • Resolving customer complaints or issues in a timely and efficient manner.
  • Providing information to customers about products or services.
  • Documenting customer interactions and transactions in a call center software or CRM system.
  • Meeting or exceeding performance goals, such as call handling time or customer satisfaction.
  • Keeping current with company and industry-related information to ensure accurate information is provided to customers.
  • Identifying and escalating complex customer issues to a supervisor or manager as needed.
  • Following up with customers to ensure their needs were met.
  • Participating in training and development programs to improve skills and performance.

Position in Organization:

  • Level: Entry
  • Deadline: 2024-04-20 13:03:25
  • Posted: 1 month ago
  • Position: Customer Service Agent
  • Reporting to: Telesales Manager
  • Location: Kampala, Uganda

Qualification:

  • At least 2 years experience in working in a call center as Customer Service Representative;
  • Knowledge of call center terminology, applications, and metrics
  • Hands-on, detail-oriented, and strong execution skills.
  • Good communication Skills both Written and Spoken with the ability to interact freely with customers.
  • Passion for irrigation and proactive in decision making
  • Independent thinkers who are able to thrive in a fast-paced dynamic environment.
  • Have the ability to handle pressure, meet deadlines
  • Be organized and be an expert in time management
  • Basic computer skills.

How to Apply IGCP Customer Service Agent Jobs 2024

Note: Before you apply, please download (link is given below) the full advertisement and read it carefully.

Then to apply, go to https://career.nftconsult.com/job_description_page.php?jaction=YzA3OTZkNGRkYzY4NGY1MjlkMjdlM2RlZTE1MTY2MGE=

The Closing Date: April 20, 2024.

Only shortlisted candidates will be contacted for interviews.

Particulars Details Link
Job Advertisement Download
Official Website igcp.org
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