WVI Customer Support Analyst Jobs 2023 – Uganda NGO Jobs.
WVI Uganda looking for “Customer Support Analyst”.
Applicants with a degree in University Degree may apply on or before June 05, 2023.
World Vision International is an evangelical Christian humanitarian aid, development, and advocacy organization. It prefers to present itself as interdenominational and also employs staff from non-evangelical Christian denominations.
WVI Customer Support Analyst Jobs 2023
The WVI has published a job vacancy announcement on May 30, 2023 for qualified Uganda’s to fill in the vacant post of Customer Support Analyst to be based in Arua, Uganda.
| Recruiter | World Vision International (WVI) |
| Position | Customer Support Analyst |
| Location | Arua, Uganda |
| Country | Uganda |
| Total Vacant Post | N/A |
| Qualification | University Degree |
| Experience Required | Minimum Three years |
| Application Deadline | June 05, 2023 |
WVI Job Vacancy 2023
Key Outputs/Responsibilities.
Implementing and monitoring capacity building work plans for ICT tools and services
- Attend trainings to acquire knowledge on the use and implementation of the new tools
- Collaborate with field office program managers to ensure attendance of staff during implementation
- Conducting the training needs assessment process.
- Provides documentation, training, and guidance for IT clients. Establish training content (webinar/documents/video) and facilitates online and onsite training for all deployed client solutions.
Position in Organization:
- Position: Customer Support Analyst
- Report to: Customer Service Lead
- Location: Arua
- Advert Start Date: 29th May 2023
- Advert End Date: 5th June 2023
Qualification:
- Minimum 3 years’ experience in a similar role
- Bachelor’s degree in information technology or related fields (computer science; information science; software engineering), related qualifications.
- Extensive experience with Windows 10, MAC OSX desktop platforms and Android and IOS mobile platforms.
- Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Zoom and Microsoft Teams
- Proficient with Office 365
- Working experience on cloud-based technologies for remote deployment & support (BigFix, TeamViewer)
- Exceptional analytic and troubleshooting skills for solving problems.
- Communication for Results: Excellent communication skills with ability to engage and coherently communicate with internal and external stakeholders.
- Good customer service skills and experience
- Strong ability to work as part of a team and coordinate with all staff
- Ability to relate technical issue to a largely non-technical audience
- Effective in written and verbal communication in English
- Good problem solving and analytical skills
- Exceptional analytic and troubleshooting skills for solving problems.
- Technical certification in one or more IT disciplines or technology. E.g. ITIL v4
How to Apply WVI Customer Support Analyst Jobs 2023
Note: Before you apply, please download (link is given below) the full advertisement and read it carefully.
Then to apply, go to https://worldvision.wd1.myworkdayjobs.com/en-US/WorldVisionInternational/job/Customer-Support-Analyst_R20442?locationCountry=db69e6f2446c11de98360015c5e6daf6
The Closing Date: June 05, 2023.
Only shortlisted candidates will be contacted for interviews.
| Particulars | Details Link |
| Job Advertisement | Download |
| Official Website | www.wvi.org |
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