CTG Global Response Centre – Operator Jobs 2023 – South Africa NGO Jobs.
CTG South Africa looking for “Global Response Centre – Operator”.
Applicants with a Bachelor’s Degree may apply on or before 13th November 2023.
CTG stands for Committed To Good, a public declaration that we are committed to ethical and sustainable business. Since our inception in Afghanistan in 2006, CTG has been supporting clients globally in fragile, conflict-affected countries and disaster environments through our specialised recruitment, HR management and operational services.
CTG Global Response Centre – Operator Jobs 2023
The CTG has published a job vacancy announcement on 30th October 2023 for qualified South Africa’s to fill in the vacant post of Global Response Centre – Operator to be based in Cape Town, South Africa.
| Recruiter | Committed To Good (CTG) |
| Position | Global Response Centre – Operator |
| Location | Cape Town, South Africa |
| Country | South Africa |
| Total Vacant Post | N/A |
| Qualification | Bachelor’s Degree |
| Experience Required | Minimum 01 year |
| Application Deadline | 13th November 2023 |
Overview of position
The primary purpose of the Global Response Centre Operator is to be the customer facing, first point of entry for members, patients & clients requiring medical or travel assistance. You will triage & manage allocated cases to ensure the clients receive the best possible response. This is a role for someone who takes pride in delivering excellent customer service and thrives when working under pressure to solve complex problems.
Role objectives
- Work as part of a 24 / 7 shift pattern.
- Answer requests for assistance in a timely manner initial call handling, triage, coordination with local agents & client representatives.
- Escalate cases in line with company guidelines & client operating procedures.
- Filter & coordinate emergency medical requirements to the Assist360 medical team, operations team, or partners & follow up.
- Coordination with security partners.
- Medical claims handling for specific clients.
- Maintain the Global Contact Directory.
- Information management & record keeping, security of information & accuracy of information in the case management system.
- Perform any other duties which may be assigned.
Eligibility Criteria
- Qualification: Certificate in in the relevant field (desirable).
- Sector experience: Minimum of 1 year/s of demonstrable relevant Response capacity or call centre experience (essential).
- Geographical experience: Minimum of 1 year/s of experience in Africa (essential).
- Languages: Fluent in English (essential). Working level in Arabic (essential).
Other Details
- Vacancy ID: VAC-10647
- Job Schedule: Full time
- Selection Process: Interview
- Salary: Negotiable
- Application Process: Online
How to Apply CTG Global Response Centre – Operator Jobs 2023
Note: Before you apply, please download (link is given below) the full advertisement and read it carefully.
Then to apply, go to https://app.tayohr.io/jobs………
The Closing Date: 13th November 2023
Only shortlisted candidates will be contacted for interviews.
| Particulars | Details Link |
| Job Advertisement | Download |
| Official Website | www.ctg.org |
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