British Council Customer Support Officer Jobs 2023

British Council Customer Support Officer Jobs 2023 – South Africa NGO Jobs. British Council South Africa looking for “Customer Support Officer“. Applicants with a University degree may apply on or before 05th April 2023.

The British Council is the United Kingdom’s international organisation for educational opportunities and cultural relations. The British Council creates international opportunities for the people of the UK and other countries and builds trust between them worldwide.

British Council Customer Support Officer Jobs 2023

The British Council has published a job vacancy announcement on 23rd March 2023 for qualified South Africa’s to fill in the vacant post of Customer Support Officer to be based in Johannesburg, South Africa.

Recruiter	British Council
Position	B2B Customer Support Officer
Location	Johannesburg, South Africa
Country	South Africa
Total Vacant Post	N/A
Qualification	University degree
Application Deadline	05th April 2023

British Council Job Vacancy 2023

Role Purpose:

The long-term purpose of this role is to ensure the efficient, effective operational co-ordination and delivery of Business to Business (B2B) Exams and Projects at the right cost and customer experience. The role is to support B2B Customers on operational, system and technical issues and report issues and resolutions to the Account Relationship Manager to develop and retain the Account. It will also provide operational finance support to country and cluster teams including Purchase Order creation and debt management.

Main accountabilities but not limited to the following:

Provides technical assistance leading up to and on Test Day.
Undertakes bulk upload and cash reconciling
Supports continuous improvement in the efficiency/cost effectiveness/quality of service delivery/systems in the unit or department
Undertakes contingency and risk management on the ground, liaises with Local IT, Examiner or Venue Staff to ensure alignment on communications
Uses standard procedures and templates, regularly records, analyses and reports on operational activity such as venue staff performance to support senior managers in making timely and effective business decisions that respond to operational needs.

Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon.

Role specific knowledge and experience:

Experience in B2B / B2C customer service environment
Experience of and ability to deliver excellent standards of customer service
Excellent computer skills
Understanding and experience of risk and compliance management

Minimum requirements:

University degree in any subject or relevant qualification

Desirable:

Experience working in exams
Experience of supporting on delivery of computer-based exams
Experience of examinations operational finance

Other Details

Pay Band: BRC-4-F
Remuneration: ZAR22,664.00 per month plus benefits
Contract Type: Two (2) Year Fixed Term Contract
Job Schedule: Full time
Selection Process: Interview
Application Process: Online

How to Apply British Council Customer Support Officer Jobs 2023

Note: Before you apply, please download (link is given below) the full advertisement and read it carefully.

Then to apply, go to https://careers.britishcouncil.org/job/Johannesburg-B2B………

The Closing Date: 05th April 2023

Only shortlisted candidates will be contacted for interviews.

Particulars	Details Link
Job Advertisement	Download
Official Website	www.britishcouncil.org
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