WFP

WFP IT Solutions Developer and Analys Jobs 2023 – South Africa NGO Jobs

WFP IT Solutions Developer and Analys Jobs 2023 – South Africa NGO Jobs.

WFP South Africa looking for “IT Solutions Developer and Analys”.

Applicants with a Advanced University degree may apply on or before 20th September 2023.

The World Food Programme is the food-assistance branch of the United Nations. It is the world’s largest humanitarian organization, the largest one focused on hunger and food security, and the largest provider of school meals. Founded in 1961, it is headquartered in Rome and has offices in 80 countries.

WFP IT Solutions Developer and Analys Jobs 2023

The WFP has published a job vacancy announcement on 14th September 2023 for qualified South Africa’s to fill in the vacant post of IT Solutions Developer and Analys to be based in Johannesburg, South Africa.

Recruiter World Food Programme (WFP)
Position IT Solutions Developer and Analys
Location Johannesburg, South Africa
Country South Africa
Total Vacant Post N/A
Qualification Advanced University degree
Experience Required Minimum 03 years
Application Deadline 20th September 2023

Key Accountabilities (not all-inclusive)

With a dedicated focus in the region and its context, but where also relevant globally, the incumbent will be responsible to:

  • Support the Regional Service Operations Unit by writing Python scripts for modification/addition of data into the Digital Assistance Platforms as per requirements.
  • Provide second level DAS operations support to Country Offices regionally.
  • Provide direct database back-end data extracts as per end user request.
  • Maintain close contact with third-level support teams in resolution of issues raised by end users
  • Perform peer review on scripts developed by team members, submitting these to third level support for execution.
  • Perform detailed analysis, diagnosis, and resolution of reported issues; recommend and implement corrective solutions for remote users as needed.
  • Maintain a very high level of FCR (First Contact Resolution Rate) to regularly develop troubleshooting flowcharts, utilization, and contribution to knowledge management resources to achieve faster resolution and higher FCR.
  • Maintain a repository of already written scripts, cache configuration files and SOPs around these.
  • Identify commonly recurring requests for assistance and provide advice on how these can be prevented or minimized, through training, user awareness, changes in configuration etc.
  • Communicate with clients and follow up on all open and pending tickets. Log issues and escalate tickets to various technical groups where necessary.
  • Participate in presentations/demos of release candidates by third level support and pass on the knowledge to the team members.
  • Perform offsite and onsite training on SCOPE and other Digital Assistance Platforms when needed
  • Translate end user specifications to technical requirements and liaise with product development teams and third level support teams in development of the same.
  • Be a first point of contact for internal queries to facilitate the provision of efficient and effective resolution of daily issues.
  • Perform the activities under the direct supervision of the respective Team Lead and undertake additional tasks as required.

Eligibility Criteria

Education:

  • Advanced University degree in Computer Science, engineering or other relevant field, or First University degree with additional years of related work experience or trainings/courses.

Experience:

  • At least 3+ years of post-graduate professional work experience in a software development environment, preferably in a humanitarian context. Experience in business analysis and troubleshooting procedures.
  • Experience in working in a Service Operations setup. Working experience in workflow and operations support of CRM platforms

Desirable Knowledge & Skills:

  • In-depth knowledge on Python Programming Language, and Database and Web Applications design and development using Django Framework. Practical knowledge of Agile Development Techniques. Proficiency in using Outlook365, PostgreSQL and Secure Shell. Practical knowledge of ITIL IT Service Management tool and processes. Experience in beneficiary data management in the context of Cash & Voucher programs is an asset. Customer oriented oral and written communication skills.

Language:

  • International Professional: Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or WFP’s working language, Portuguese.
  • National Professional: Fluency (level C) in English language and the duty station’s language, if different.

Other Details

  • Requisition ID: 828109
  • Job Schedule: Full time
  • Selection Process: Interview
  • Salary: R 48136 – 68782
  • Application Process: Online

How to Apply WFP IT Solutions Developer and Analys Jobs 2023

Note: Before you apply, please download (link is given below) the full advertisement and read it carefully.

Then to apply, go to https://career5.successfactors.eu/career………

The Closing Date: 20th September 2023

Only shortlisted candidates will be contacted for interviews.

Particulars Details Link
Job Advertisement Download
Official Website www.wfp.org
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