IRC Product Administrator Jobs 2023 – Kenya NGO Jobs.
IRC Kenya looking for “Product Administrator”.
Applicants with a Bachelor’s in computer science may apply on or before 10 May 2023.
The International Rescue Committee (IRC) is a global humanitarian aid, relief, and development nongovernmental organization. Founded in 1933 as the International Relief Association, at the request of Albert Einstein, and changing its name in 1942 after amalgamating with the similar Emergency Rescue Committee, the IRC provides emergency aid and long-term assistance to refugees and those displaced by war, persecution, or natural disaster.
IRC Product Administrator Jobs 2023
The IRC has published a job vacancy announcement on 28 April 2023 for qualified Kenya’s to fill in the vacant post of Product Administrator to be based in Nairobi, Kenya.
| Recruiter | International Rescue Committee (IRC) |
| Position | Product Administrator, Signpost |
| Location | Nairobi, Kenya |
| Country | Kenya |
| Total Vacant Post | N/A |
| Qualification | Bachelor’s in computer science |
| Experience Required | 2-4 years |
| Application Deadline | 10 May 2023 |
IRC Job Vacancy 2023
Job Description: The Product Admin, Signpost will be a crucial component of the deployment of new Signpost projects and provide ongoing product support to existing programs. The Product Officer will govern, administer, and implement Signpost products, including Zendesk Support, Twilio, Zendesk Guide, Google Cloud, Azure, Transifex, and Mapbox.
Major Responsibilities:
- Coordinates with external Technology Partners on discrete project or troubleshooting tasks
- Monitor automated integrations with other systems and resolve any failures and/or escalate issues to the appropriate support
- Lead bug fixing, product testing, and troubleshooting requests for users on short timelines
- Maintain relationship with IRC IT and Zendesk Services team to solve problems as they arise
- Train new users on the use of Signpost tools and create user guidance
- Report and analyze product data and analytics on a weekly and monthly basis
- Supports billing and tool administration
Qualification & Experience:
- 2-4 years’ work experience in the humanitarian sector, product administration or management, systems engineering or technology consulting
- Experience training individuals and groups and/or other client facing experience within a complex stakeholder environment
- Experience administering Zendesk and/or other CRM’s, working with Zapier integrations, using Jira or other product management tools
- Experience writing user stories and technical tasks for developers, data analysts, and cloud engineers
- Experience troubleshooting and coordinating with management, Quality Assurance teams, and end users
- Highly proficient in Social Media tools, Web Analytics, Microsoft Office, Microsoft Tools, and SharePoint.
- Strong organizational and time-management skills; proven ability to prioritize and deliver on time
- Ability to respond enthusiastically and positively to ambiguity
- Fluency in English
- Bachelor’s in computer science and/or systems engineering
Other Details
- Contract Type: Full Time
- Selection Process: Interview
- Salary: negotiable
- Application Process: Online
How to Apply IRC Product Administrator Jobs 2023
Note: Before you apply, please download (link is given below) the full advertisement and read it carefully.
Then to apply, go to this link Click Here
The Closing Date: 10 May 2023
Only shortlisted candidates will be contacted for interviews.
| Particulars | Details Link |
| Job Advertisement | Download |
| Official Website | www.rescue.org |
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