WFP IT Operations Associate Jobs 2023 – Kenya NGO Jobs.
WFP Kenya looking for “IT Operations Associate”.
Applicants with a Completion of secondary school education may apply on or before 18 May 2023.
The World Food Programme is the food-assistance branch of the United Nations. It is the world’s largest humanitarian organization, the largest one focused on hunger and food security, and the largest provider of school meals. Founded in 1961, it is headquartered in Rome and has offices in 80 countries.
WFP IT Operations Associate Jobs 2023
The WFP has published a job vacancy announcement on 08 May 2023 for qualified Kenya’s to fill in the vacant post of IT Operations Associate to be based in Nairobi, Kenya.
| Recruiter | World Food Programme (WFP) |
| Position | IT Operations Associate |
| Location | Nairobi, Kenya |
| Country | Kenya |
| Total Vacant Post | N/A |
| Qualification | Completion of secondary school education |
| Experience Required | At least 2 years |
| Application Deadline | 18 May 2023 |
WFP Job Vacancy 2023
Accountabilities/ Responsibility:
- Perform detailed analysis, diagnosis, and resolution of reported issues; recommend and implement corrective solutions for remote users as needed.
- Communicate with clients and follow up on all open and pending tickets. Log issues and escalate tickets to various technical groups where necessary.
- Maintain contact with third-level support teams in resolution of issues raised by end users
- Maintain a very high level of FCR (First Contact Resolution Rate) to regularly develop troubleshooting flowcharts, utilization, and contribution to knowledge management resources to achieve faster resolution and higher FCR.
- Support the Service Operations Unit by writing python scripts for modification/addition of data into the digital assistance platform as per requirements.
- Perform peer review on scripts developed by team members, submitting these to third level support for execution.
Qualification:
- Completion of secondary school education. A post-secondary certificate in the related functional area. First University Degree in Computer Science or related domain is an added advantage.
Experience:
- At least 2 years experience in computer systems or the technology field.
Other Details
- Contract Type: Full Time
- Selection Process: Interview
- Salary: negotiable
- Application Process: Online
How to Apply WFP IT Operations Associate Jobs 2023
Note: Before you apply, please download (link is given below) the full advertisement and read it carefully.
Then to apply, go to this link Click Here
The Closing Date: 18 May 2023
Only shortlisted candidates will be contacted for interviews.
| Particulars | Details Link |
| Job Advertisement | Download |
| Official Website | www.wfp.org |
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